User Researcher

DEPOP; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading online marketplace is seeking a mid-weight User Researcher to support a dynamic UX Research team in London. You will conduct user research to inform product design, working closely with various stakeholders. Successful candidates will have experience in UX research methodologies and a passion for enhancing user experiences in the fashion marketplace. The role offers a flexible working model and strong focus on employee wellbeing.

Benefits

Health + Mental Wellbeing PMI

25 days annual leave

Employee Assistance Programme (EAP)

Flexible Working Options

Life Insurance

Qualifications

• Experience conducting UX research in a product or design environment.
• Experience with various research methods like usability testing and interviews.
• Comfortable analyzing qualitative and quantitative data.

Responsibilities

• Support end-to-end research efforts across a product or feature area.
• Conduct various research studies to inform product design.
• Collaborate with product teams to define research goals.

Skills

UX research

Usability testing

Data analysis

Storytelling

Collaboration

Tools

UserTesting

Userzoom

Maze

Dscout

Job description

We're looking for a mid-weight User Researcher to join our growing UX Research team and help us understand our users, their needs, and the experiences that drive them. You'll support research efforts across product teams, working closely with fellow researchers, designers, product managers, and analysts to bring the voice of the user into everyday decision-making.

At Depop, user research is embedded in how we build and iterate on products. This is a great opportunity for someone with a strong foundation in user research methods who is looking to deepen their skills, grow their impact, and work on meaningful problems in fashion, marketplaces, and community.

What you'll do

• Support end-to-end research efforts across a product or feature area, with guidance from more senior researchers.
• Work closely with product teams to define research goals, plan appropriate methods, recruit participants, and deliver findings.
• Conduct a variety of research studies, including interviews, surveys, usability tests, and concept evaluations, to inform product design and direction.
• Collaborate with designers, PMs, and analysts to identify knowledge gaps and turn business questions into research questions.
• Contribute to synthesis efforts by analysing qualitative and quantitative data, helping to generate clear, actionable insights.
• Help communicate findings in ways that engage teams, from short-form summaries to presentations, workshops, or insight decks.
• Champion the user perspective in product conversations and design critiques.
• Contribute to the development of research team practices and shared resources.

Who you are

• You have experience conducting UX research in a product or design environment.
• You have experience applying a range of research methods (e.g. usability testing, interviews, surveys) and know when to use them.
• You're comfortable working with data - both qualitative and quantitative - and can spot meaningful patterns in user behaviour.
• You communicate clearly and collaborate well with designers, PMs, and engineers
• You're a strong storyteller who can turn insights into action.
• You're curious, adaptable, and excited to keep learning and growing in your research practice.
• You care deeply about users and want to help create meaningful, inclusive, and delightful experiences.

Bonus if you have

• Experience working in consumer tech, marketplaces, or fashion.
• Familiarity with remote testing and research platforms like UserTesting, Userzoom, Maze, Dscout

Additional information

Health + Mental Wellbeing PMI and cash plan healthcare access with Bupa Subsidised counselling and coaching with Self Space Cycle to Work scheme with options from Evans or the Green Commute Initiative Employee Assistance Programme (EAP) for 24/7 confidential support Mental Health First Aiders across the business for support and signposting Work/Life Balance: 25 days annual leave with option to carry over up to 5 days 1 company-wide day off per quarter Impact hours: Up to 2 days additional paid leave per year for volunteering Fully paid 4 week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love. Flexible Working: MyMode hybrid-working model with Flex, Office Based, and Remote options *role dependant All offices are dog-friendly Ability to work abroad for 4 weeks per year in UK tax treaty countries Family Life: 18 weeks of paid parental leave for full-time regular employees IVF leave, shared parental leave, and paid emergency parent/carer leave Learn + Grow: Budgets for conferences, learning subscriptions, and more Mentorship and programmes to upskill employees Your Future: Life Insurance (financial compensation of 3x your salary) Pension matching up to 6% of qualifying earnings Depop Extras: Employees enjoy free shipping on their Depop sales within the UK. Special milestones are celebrated with gifts and rewards!