User Researcher

Experis; London; Hybrid; GBP 75,000 - 120,000; Full time

Job summary

A leading consultancy firm in London is seeking a Lead User Researcher to join their team focused on Defence & Security. The role demands deep expertise in user research methods and an active security clearance. Responsibilities include planning user research, developing insights, and collaborating across teams to enhance user experience in sensitive environments. This hybrid role offers competitive remuneration up to £120k.

Benefits

Competitive salary

Hybrid working model

High-impact assignments

Qualifications

• Active SC or DV clearance required.
• Proven experience leading user research programmes.
• Ability to derive insights from complex datasets.

Responsibilities

• Plan and facilitate user research activities.
• Develop and maintain research artefacts.
• Advocate for user needs across teams.

Skills

Qualitative research methods

Quantitative research methods

User personas

Usability testing

Data analysis

Agile methodology

Storytelling

Tools

Survey tools

Analytics software

Usability testing platforms

Job description

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Location: London Job Type: Permanent Industry: Business Transformation Job reference: LAS/UXR/68521_1753863696 Posted: about 3 hours ago

Lead User Researcher - Defence & Security (Bristol or London)

Salary: £75,000 - £120,000 per annum (dependent on experience and clearance level)
Work Arrangement: Hybrid (Bristol or London)
Security Requirement: Active UK Security Clearance (SC or DV)

Role Overview

Join a high-performing, interdisciplinary team focused on delivering critical digital products for Defence & Security clients. As Lead User Researcher, you'll champion user-centred insights while shaping research strategy, processes, and standards across enterprise-level programmes.

Responsibilities

Plan and facilitate user research activities-interviews, usability testing, workshops, surveys-to uncover user needs and behaviours across complex environments

Develop and maintain research artefacts and outputs, including user personas, journey maps, experience maps, and design recommendations

Advocate for user needs throughout the lifecycle, partnering closely with designers, product owners, developers, and senior stakeholders

Interpret, synthesise, and present actionable insights to non‑specialist and executive audiences

Mentor and coach less experienced researchers to build research capability and consistency across teams

Required Experience & Qualifications

UK national with an active Developed Vetting (DV) or Security Check (SC)

Proven experience leading user research programmes within the public sector or regulated industries (Defence, Justice, Government, etc.)

Deep expertise in both qualitative and quantitative research methods; ability to derive actionable insight from complex datasets

Strong storytelling ability, confident in presenting findings to senior decision‑makers and product teams

Proficiency with research tools like usability testing platforms, survey tools, analytics software, and experience methods aligned with user‑centred design frameworks

Experience working in agile delivery environments alongside designers, developers, and product owners, with a user‑centred mindset

What's On Offer

Competitive remuneration up to £120k, aligned with veteran user research professionals in Defence & Security fields

Hybrid working model based in Bristol or London, with flexibility for remote collaboration and occasional in‑office presence

High‑impact, high visibility assignments across high‑stakes national security programmes

Significant influence over team practices and enterprise‑level research capability building

How to Apply

If you hold active SC or DV clearance, and are passionate about defining user experiences at scale in sensitive environments, we would welcome your application. Please provide your CV along with a summary of your relevant experience, clearance level, and preferred location.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.