User Researcher

Capgemini; Hove; Hybrid; GBP 55,000 - 85,000; Full time

Job summary

Capgemini is seeking a User Researcher to work within multidisciplinary teams delivering high-quality digital services for public sector clients, aligning with the Government’s Digital by Default Service Standard. You will devise and apply appropriate research strategies to generate focused insights and turn user data into actionable user stories that influence product direction and prototype development.

You will work in a hybrid environment with Capgemini offices, client sites and home

Job description

About the job you're consideringAs a User Researcher you will work within multidisciplinary teams to deliver high-quality digital services for our public sector client that meet the Government’s Digital by Default Service Standard. You will also have the opportunity to work for other clients in government and the private sector. You will devise and apply appropriate research strategies to generate focused insights to inform service development. You will work closely with designers, business analysts and software developers to turn user research data into actionable insights and user stories that influence product/service direction and prototype development. You will also develop user research strategies, work with project management to devise a research roadmap for the project and support delivery of the research plan, including leading this work where required.Hybrid workingThe places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home. You will be unable to work at home 100% of the time and will be expected to work from a Capgemini office a minimum of 2-days a week, and willing to travel as required by the role.To be considered candidates must be based in the UK and have existing permission to work in the UK. Sponsorship will not be provided. If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)Your roleThe services we co-create are often transformational – the solution may not be obvious and the landscape is complex, so we are looking for individuals who can make sense where there is very little framework or direction.You will help the team understand the value of user research and ensure that they feel a shared ownership of the research output.Work with Service and Product Managers to devise appropriate research strategies to generate focused insights they need to inform service development.Develop user recruitment briefs with due consideration for all types of users including those who experience barriers to using your service.Plan, design and conduct research to test new service ideas (including interviews to probe context and needs, user requirements gathering, early-stage concept and prototype testing, guerrilla research and usability testing sessions).Design, script and analyse quantitative surveys, manage qualitative / quantitative research projects such as proposition development, visual identity and customer experience mapping.Present findings, recommendations and customer insights to senior decision makers. Help deliver a consistent user experience across a broad range of digital products and services.Contribute to the continuous development and enhancement of products and services. Mentor junior User Researchers where necessary and participate in the wider user research community, building relationships with other User Researchers and identifying best practices we can adopt.Your skills and experienceYou will have extensive knowledge and proven experience of:• Human Factors and User Centred Design• Planning research, creating research plans, segmenting user populations, recruiting representative and valid samples and ensuring recruitment is inclusive.• Familiar with managing, executing and analysing a range of human-focused research methods, e.g. usability testing, interviews, surveys, workshops• Able to select the appropriate method for the context• Review analytical data to identify users’ behaviours and areas of concern• Identifying user needs and explaining these to decision makers• Being a persuasive advocate for users, including those with accessibility requirements or potential barriers• Developing design personas• Experience of research in government contexts• Experience of GDS assurance events• Working in an agile development environment with designers, Perforance Analysts, business analysts and developers to create new digital products and services• Exploring hypotheses using methods such as A/B testing• Recognised expert across UX, and capable of leading research for a programme of work• Able to respond to any escalations/ provide support with challenging stakeholders• Able to contribute to service assessment sessions, and lead these as requiredDesirable• Expertise in, or the ability to lead user research projects and activities• Experience of leading design sessions and integrating diverse perspectives• Understand the strategic context of your work and how it aligns with broader project goals.• Experience of working in other sectors• Consultancy experience and demonstrable experience of opening-up new account spaces• Multi-disciplinary design skills setQualifications• User research related degree, or a related field or equivalent experience.• Relevant professional certifications or equivalent experienceYour security clearanceTo be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:• Declare they have a disability, and• Meet the minimum essential criteria for the role.Please opt in during the application process.What does 'Get the Future you Want' mean for youWe realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Why you should consider CapgeminiGrowing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.