Junior User Researcher - Associate Consultant - Digital Excellence

Capgemini Invent; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Capgemini Invent is seeking a Junior User Researcher to join its Digital Excellence community. You will work across product teams to plan and conduct high-impact user research, employing both qualitative and quantitative methods, and contribute to business development and internal capability growth.

You’ll collaborate with product managers, designers and developers, researching inclusively while applying GDS principles and agile ways of working.

Qualifications

• Hands-on user research with a range of methods and knowing when to apply them.
• Planning and conducting qualitative studies including remote and in-person interviews, observations, diary studies, concept testing and usability studies.
• Familiar with surveys to identify actionable insights or add meaning to qualitative findings.
• Experience using both qualitative and quantitative methods to identify insights and interpret findings.
• Strong storytelling, communication and stakeholder management skills.
• Awareness of agile delivery methods.
• Experience with Government Digital Service (GDS) service standards and design principles.
• Active SC clearance or eligible to receive SC clearance.

Responsibilities

• Work closely with Product Managers, Designers, developers and other User Researchers to plan and conduct high-impact research.
• Manage and support research activities, suggesting appropriate methodologies based on project needs.
• Research inclusively with a wide range of users including those with additional needs and hard-to-reach groups.
• Consider end-to-end user journeys and external factors impacting UX.
• Communicate research findings to stakeholders in an actionable, empathetic manner.
• Develop your user research skills with regular guidance and training to grow as a consultant.

Skills

User research

Qualitative methods

Quantitative methods

Stakeholder management

Storytelling

Agile awareness

GDS design principles

Security clearance (SC)

Education

HCI/UX degree

Job description

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

Your role:

As a Junior User Researcher, you will be joining the growing and exciting Digital Excellence community who are continually sharing knowledge and expertise. We are all passionate about user centred design, critical thinking, problem solving and designing and building digital services and products.

In this role you will:

• Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients’ users.
• Manage and support research activities, suggesting appropriate and effective methodologies based on the project environment and your team’s priorities.
• Research inclusively with a wide range of users, including those with additional needs and other hard-to-reach groups.
• Consider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints.
• Communicate research findings to different audiences, including your project team and stakeholders, in an actionable and effective manner which supports empathy building.
• Develop your user research skills while getting regular guidance and training to produce your best work and grow as a consultant.

As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

• Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
• Learning & development – Training to support your career development and the skills demand within the company, certifications etc.

Your profile:

You will bring the below skills and experience:

• A keen interest in the field of user research and user-centred design, keeping up to date with industry developments and conducting self-led learning
• Some hands-on experience of user research with an understanding of a range of methods and knowing when to apply them appropriately.
• Some experience in planning and conducting qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies.
• Familiar with quantitative methods such as surveys to identify actionable insights or add meaning to qualitative findings.
• Some experience utilising both quantitative and qualitative methods to identify actionable insights and find deeper meanings to your findings
• Familiarity with analysing and synthesising both qualitative and quantitative data
• Strong storytelling, communication, stakeholder management, and facilitation skills.
• Awareness of agile delivery methods.
• Experience or understanding of working with Government Digital Service (GDS) service standards, using GDS design principles.
• You currently hold an active SC (Security Check) Clearance or are eligible to receive SC clearance

Ideally, you would also have:

• Previous experience conducting research or working in a research-focused role in a professional setting.
• A bachelor's degree in psychology, sociology, anthropology, Human Computer Interaction or any user experience degree or modules, and passion for technology’s unlimited potential and ability to engage with people.
• A love of learning – you are eager to take opportunities to develop your skills in parallel with the needs of your clients.
• Experience, understanding or interest in accessibility testing or inclusive design principles

Need to know:

At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

CSR:

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

About Capgemini:

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.