User Researcher

Amber Labs; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual leave 25 days

Private medical insurance

Remote-first with Liverpool Street

Training budget

Perkbox discounts

EV scheme

Team socials

Referral bonus £3k

Pension contributions

Choice of PC or Mac

Job summary

Amber Labs, a digital transformation partner for highly regulated industries, is seeking a Senior User Researcher to support a national UK government programme. You will lead research activities, develop insights, and help shape service design within agile, multidisciplinary teams.

You’ll collaborate with designers, product managers, business analysts and developers to keep user needs at the centre of delivery decisions.

Qualifications

• Active SC Clearance
• Proven experience delivering user research within complex digital transformation programmes
• Strong understanding of user-centred design and research methodologies
• Experience conducting qualitative research (interviews, usability testing, workshops)
• Ability to analyse and synthesise complex findings into clear insights
• Experience in agile multidisciplinary teams
• Excellent stakeholder management and communication skills
• Ability to influence decisions with evidence-based recommendations
• Experience producing research plans, guides, insight reports and presentations
• Strong understanding of accessibility and inclusive design principles

Responsibilities

• Planning, designing and conducting user research using qualitative and quantitative methods
• Developing research strategies aligned to project objectives and user needs
• Recruiting participants and managing governance-aligned activities
• Conducting interviews, usability testing, workshops and observational research
• Analyzing findings and identifying themes, opportunities and risks
• Producing clear, evidence-based recommendations for product decisions
• Collaborating with multidisciplinary teams to influence delivery decisions
• Presenting findings and recommendations to stakeholders at varying levels
• Building relationships with product, design, delivery and operations teams
• Advocating for user-centred design across programmes and projects
• Supporting ongoing discovery and iterative service development
• Understanding user journeys, pain points and service opportunities
• Contributing to service assessments and evidence gathering
• Promoting research best practices and maturity across teams
• Applying GDS-aligned user research practices and standards
• Ensuring accessibility and inclusive design in research activities

Skills

Active SC Clearance

Experience in user research

UX research methods

Agile multidisciplinary teams

Stakeholder management

Clear communication

Evidence-based decision making

Research planning & reports

Accessibility & inclusive design

Job description

Location: Hybrid (UK), with infrequent travel to London

About Amber Labs

The digital transformation partner for highly regulated industries.

Our teams deliver digital transformation for organisations operating in complex, highly regulated environments. From securing national borders to supporting critical defence operations, we deliver secure AI, data, cloud and software solutions across high-stakes programmes.

What You’ll Be Doing

We’re looking for an experienced Senior User Researcher to join our growing delivery teams, supporting large-scale digital transformation initiatives within a nationally significant UK government programme.

You’ll help teams develop a deep understanding of user needs, behaviours and challenges, ensuring services are accessible, effective and evidence-led. Working within multidisciplinary agile teams, you’ll plan and deliver research activities, synthesise findings into actionable insights and help shape service design and delivery decisions.

You’ll collaborate closely with designers, product managers, business analysts, delivery managers and technical teams to ensure user needs remain at the centre of decision-making.

You’ll be responsible for:

• Planning, designing and conducting user research using appropriate qualitative and quantitative methods
• Developing research strategies and approaches aligned to project objectives and user needs
• Recruiting participants and managing research activities in line with governance and ethical standards
• Conducting interviews, usability testing, workshops and observational research
• Analysing research findings and identifying key themes, opportunities and risks
• Producing clear, evidence-based recommendations that inform product and service decisions
• Working closely with multidisciplinary teams to ensure research findings influence delivery decisions
• Presenting findings and recommendations to stakeholders at varying levels of seniority
• Building strong relationships with product, design, delivery and operational teams
• Advocating for user-centred design principles across programmes and projects
• Supporting ongoing discovery and iterative service development
• Helping teams understand user journeys, pain points and service opportunities
• Contributing to service assessments and evidence gathering where required
• Promoting research best practice and helping improve research maturity across teams
• Applying GDS-aligned user research practices and standards
• Ensuring research activities support accessibility, inclusion and evidence-based decision-making

What We’re Looking For

You will need:

• Active SC Clearance
• Proven experience delivering user research within complex digital transformation programmes
• Strong understanding of user-centred design and research methodologies
• Experience conducting qualitative research, including interviews, usability testing and workshops
• Ability to analyse and synthesise complex research findings into clear, actionable insights
• Experience working within agile multidisciplinary teams
• Excellent stakeholder management and communication skills
• Ability to influence decision-making through evidence-based recommendations
• Experience producing research plans, discussion guides, insight reports and presentations
• Strong understanding of accessibility and inclusive design principles

If this role sounds like a good fit but you don’t tick every box, don’t let that stop you. We’d still love to hear from you.

What’s In It For You

We believe benefits should be practical: things that genuinely support your day-to-day, give you flexibility and help you keep developing.

Here are a few of our perks:

• 25 days’ annual leave, plus bank holidays
• Private medical insurance with Bupa
• Remote-first working, with access to our Liverpool Street office
• Personal training budget to support your professional development
• Perkbox membership, with discounts across retail, travel, dining and wellness
• Electric Vehicle Scheme after one year of service
• Regular team socials
• Referral scheme offering up to £3,000 for successful hires
• Employer pension contributionsYour choice of PC or Mac

How We Work

We’ve worked hard to build a team of people who are experts at what they do. Because of that, we’ll trust you to get on with your job and give you the space to do it well. But you’ll always have plenty of support around you whenever you need it - whether that’s to sense-check an approach, tackle a tricky client challenge, or simply bounce ideas around.

We keep our structure flat and our processes straightforward. If you have a good idea, you’ll be encouraged to run with it, and if something could be done better, we’ll encourage you to say so. Ultimately, we work with people who take pride in their work, support their team and want to leave things better than they found them.

A Human Approach to Hiring

We use AI responsibly, in our client projects and internally. When it comes to hiring, though, there are always real people behind the process. Decisions throughout - from CV review and progressing to interview through to making an offer - are made by our Talent team (who are real people, we promise!).

Diversity & Inclusion

Amber Labs is an equal opportunities employer, and we’re committed to creating an inclusive environment where everyone has the opportunity to do their best work, regardless of background, identity or experience.

If there’s anything we can do to make the recruitment process more accessible or comfortable for you, just let our Talent team know, we’ll be happy to help!