User Researcher

Pontoon; Gloucester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading employment consultancy is seeking a Design Researcher to drive user-centered design in a collaborative digital team. This role offers the opportunity to influence strategic digital experiences. Candidates should have extensive experience in UX research and strong stakeholder engagement skills. The position is hybrid, located in Bristol Harbourside, and involves leading research initiatives for a major UK financial institution.

Qualifications

• Extensive experience in UX, User, or Design Research roles.
• Proven ability to lead research initiatives and influence design direction.
• Strong stakeholder engagement and collaboration skills.
• Experience in large, structured organizations, ideally in financial services.

Responsibilities

• Leading both generative and evaluative research to inform product development.
• Collaborating with multidisciplinary agile teams across discovery and delivery phases.
• Developing and managing research strategies that align with user needs and business outcomes.
• Advocating for the user by facilitating workshops and sharing insights.

Skills

UX Research

Stakeholder Engagement

Collaborative Skills

Strategic Mindset

Job description

Job Title: Design Researcher/ User Researcher
Location: Bristol Harbourside (Hybrid - 2 days onsite per week)
Contract Length: 12 months (potential for extension)
Day Rate: 300- 600 (via umbrella or EC)
Client: A leading UK financial institution

Are you passionate about driving user-centred design in a large-scale digital environment?
We're looking for an experienced Design Researcher to join a collaborative digital team working on some of the most important services in UK financial technology. This is a fantastic opportunity to apply your research skills in shaping strategic digital experiences used by millions.

What you'll be doing:

• Leading both generative and evaluative research to inform product development
• Collaborating with multidisciplinary agile teams across discovery and delivery phases
• Developing and managing research strategies that align with user needs and business outcomes
• Advocating for the user by facilitating workshops, sharing insights, and embedding research within product culture
• Building strong stakeholder relationships and helping research become a "team sport"

What we're looking for:

• Extensive experience in UX, User, or Design Research roles, Embedded research experience is mandatory.
• Proven ability to lead research initiatives and influence design direction
• Strong stakeholder engagement and collaboration skills
• Strategic mindset and confidence in working with senior decision-makers
• Experience working in large, structured organisations (ideally financial services)
• Exposure to both public and private sector environments is a plus

Why apply?
You'll play a key role in shaping high-impact digital products, working within a team that values innovation, research, and real user outcomes. If you're ready to influence design at scale and thrive in a collaborative, agile setting-this could be your next great move.

Apply now to learn more !

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.