User Researcher

Flagstone; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A financial technology firm in London seeks a passionate User Researcher to drive user-centered product development. In this role, you'll conduct usability tests, translate insights into design recommendations, and work collaboratively with product managers. The ideal candidate has 2-4 years of experience and strong empathy for users. Competitive rewards and a diverse, inclusive environment await you.

Benefits

Hybrid working

Competitive bonus scheme

Flexible benefits budget

Around the World scheme

Mental wellbeing support

Learning and development budget

Private health care

Medical cash plan

Life insurance and Income Protection

Matched pension contributions

25 days holiday

Enhanced Parental Leave

Qualifications

• 2–4 years of experience delivering impactful user research, ideally within an agile product team.
• Strong understanding of usability principles and UI design best practices.
• Hands-on experience with a variety of research methodologies.

Responsibilities

• Planning, conducting, and analysing usability tests and other evaluative research methods.
• Translating insights into actionable design recommendations.
• Running workshops with stakeholders to explore and validate research findings.
• Leading user research sessions with existing clients.

Skills

User research

Usability principles

Empathy for users

Job description

Overview

What is Flagstone?

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.

A feel for our culture:

To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth.

That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it.

We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.

But enough about us. Let’s talk about you.

Does this sound like you?

You’re a passionate User Researcher eager to make an impact in a fast-growing financial scale-up. You bring experience across a range of qualitative research methods and are excited about using those skills to shape user-centred products.

What you’ll do

As a key member of our expanding User Research team, you’ll be the voice of the user within your squad. You’ll collaborate closely with Product Managers and Data Analysts to ensure user needs and insights are central to every product decision.

• Planning, conducting, and analysing usability tests and other evaluative research methods
• Translating insights into actionable design recommendations to enhance our products and services
• Running workshops with stakeholders to explore and validate research findings
• Leading user research sessions with our existing clients to uncover opportunities for improvement

What you\'ll bring

• 2–4 years of experience delivering impactful user research, ideally within an agile product team
• Strong understanding of usability principles and UI design best practices
• Hands-on experience with a variety of research methodologies
• Natural empathy for users, demonstrated through insightful facilitation and engaging workshops

How we reward you

At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:

• Hybrid working - Spend at least 1 day a week with your team in our collaborative London office
• Competitive bonus scheme - designed to reward and recognise high performance
• Flexible benefits budget - a pot to fund meaningful benefits for you, whether it\'s hormone or fertility testing, cancer screening, neuro-diversity coaching or something that matters for you.
• A range of salary sacrifice options to help you make tax efficient savings on electric cars, nursery schemes, home and tech goods.
• Around the World scheme - 3 months work from anywhere scheme
• Mental wellbeing support – Access therapy and mental health sessions through Spill
• Learning and development – £1,000 personal development budget to help you grow in your role.
• Private health care - Enjoy all the benefits AXA has to offer, including reduced gym memberships and medical history disregarded
• Medical cash plan - To help you with the costs of dental and optical expenses
• Life insurance and Income Protection- four times your annual salary for peace of mind
• Matched pension contributions up to 5%
• 25 days holiday - plus bank holidays, well-being days and volunteering days
• Enhanced Parental Leave – enhanced maternity, paternity and adoption pay.

All are welcome.

At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.