User Researcher

Harvey Nash Group; City of Edinburgh; On-site; GBP 80,000 - 100,000; Part time

Job summary

A well-known group in the public sector is seeking an experienced User Researcher to join their team on a contract basis. This role offers an opportunity to significantly influence user-centered services through direct engagement with users. The position involves conducting qualitative and quantitative research to inform service design, working closely with diverse teams, and presenting findings to ensure user needs lead the decision-making process. The contract is outside IR35 and offers a competitive day rate, with a hybrid working model based in Edinburgh.

Qualifications

• Strong qualitative and quantitative research skills.
• Solid grasp of user-centered design methodologies.
• Experience with persona development and user journey mapping.

Responsibilities

• Lead on gathering insights from targeted user groups.
• Conduct interviews, focus groups, and usability testing.
• Present evidence-based recommendations to multidisciplinary teams.

Skills

Qualitative research skills

Quantitative research skills

User-centered design methodologies

Persona development

User journey mapping

Job description

User Researcher - Public Sector | £450-£500/day | Outside IR35 | Hybrid (2 days/week in Edinburgh)

We're seeking an experienced User Researcher to join a dynamic public sector team on a contract basis. This is a fantastic opportunity to shape user-centred services that make a real impact.

You'll lead on gathering insights from targeted user groups, conducting interviews, focus groups, and usability testing. Your findings will inform service design and development, ensuring user needs are at the heart of every decision. You'll work closely with multidisciplinary teams including UX/UI designers and developers, presenting evidence-based recommendations with confidence.

You'll bring strong qualitative and quantitative research skills, a solid grasp of UCD methodologies, and a passion for inclusive, ethical research practices. Experience with persona development and user journey mapping is key.

This role is outside IR35, offering £450-£500/day, with 2 days per week onsite in Edinburgh.