User Researcher

www.findapprenticeship.service.gov.uk - Jobboard; Bristol; On-site; GBP 35,000 - 45,000; Full time

Job summary

A government agency in Bristol is seeking a User Researcher to join a digital team. You will conduct user research activities to enhance recruitment tools and improve user experiences. The ideal candidate will have strong user research experience and excellent communication skills. This role offers the chance to impact government services positively and work collaboratively with various teams.

Qualifications

• Experience in planning and conducting user research activities.
• Ability to translate user research findings into actionable insights.
• Strong communication skills for presenting findings.

Responsibilities

• Plan and prepare user research activities.
• Carry out user research sessions and moderate discussions.
• Communicate findings to stakeholders and team members.
• Work with product teams to implement user-centered features.
• Advocate for inclusive research practices.

Skills

User research

Communication

Data analysis

Collaboration

Design thinking

Job description

GBS was established in August 2020, and includes Shared Services, the Government Recruitment Service, Civil Service and Royal Mail Pensions, and the Platforms and Services unit, which supports these.

GBS delivers services for over 400,000 civil servants across government. It provides recruitment services for around 70 percent of the Civil Service

We are looking for a User Researcher to join Cabinet Office Digital within the Cabinet Office, to help develop digital recruitment tools that support our colleagues in Government Recruitment Services (GRS).

You will get the opportunity to work alongside the Online testing and assessment service, which helps the assessment process during recruitment campaign. The service currently supports over a million candidate tests a year, helping departments appoint the right candidates into roles. The tests combine digital and psychometrician expertise to deliver a great user experience and effective evaluation of candidate potential.

You’ll help identify and fix some of the toughest problems in public infrastructure and you will be focussing on the research and design of services at scale. You’ll help the government transform the way it delivers recruitment so that it’s more efficient, simpler, faster and easier to use.

You’ll also work with our wider portfolio of digital services covering recruitment, learning and business services.

Responsibilities

• Plan, design and prepare a range of user research activities to support the design, development and continuous improvement of government services. This will include choosing the right variety of research approaches (such as surveys, usability interviews, card sorting, guerrilla research etc.);
• Carrying out user research activities from recruiting participants, preparing discussion guides and moderating research sessions;
• Communicating user research findings to help the team and wider organisation develop a deep understanding of users and their needs - including presentations at show and tells, designing and maintaining research outputs on the team wall, creating formal reports;
• Work closely with product managers, designers and developers to turn user research findings into stories and actions that lead to valuable product and service features;
• Advocate for user needs and conducting inclusive research in every activity;
• Collaborating with colleagues in developing clear and actionable findings, including working closely with analytics colleagues to create a rich picture of user behaviour that informs the road map;
• Contribute to the wider user research community both internally in GRS and wider - including presenting at meetups and writing blog posts.