User Research Expert - Evaluator

Mercor; San Francisco (CA); On-site; GBP 81,000 - 122,000; Full time

Job summary

Mercor in the United Kingdom seeks an experienced User/customer research and feedback synthesis Evaluator to assess AI-generated artifacts, apply quality rubrics, and provide clear feedback.

You will work asynchronously, collaborate with subject matter experts, and rely on native English fluency and proficiency in Microsoft Office and Google Workspace, especially Slides. This is a remote contract role with competitive hourly compensation.

Qualifications

• 5+ years of relevant professional experience in User/customer research and feedback synthesis.
• Native or professional fluency in English.
• Highly proficient in Microsoft Office and Google Workspace, especially Slides.

Responsibilities

• Evaluate AI-generated artifacts against domain-specific quality rubrics.
• Identify factual, aesthetic, and presentation errors in documents, spreadsheets, and slide decks.
• Provide clear, structured written feedback to improve AI model outputs.
• Work independently and asynchronously to meet deadlines and enhance AI model performance.
• Collaborate with subject matter experts to ensure consistency and quality across datasets.

Skills

User research

Feedback synthesis

English fluency

Microsoft Office

Google Workspace

Slides

Education

Master's degree or higher

Tools

Microsoft Office

Google Workspace

Slides

Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: User/customer research and feedback synthesis Evaluator
Type: Contract
Compensation: $80–$120/hour
Location: Remote

Role Responsibilities

• Evaluate AI-generated artifacts against domain-specific quality rubrics.
• Identify factual, aesthetic, and presentation errors in documents, spreadsheets, and slide decks.
• Provide clear, structured written feedback to improve AI model outputs.
• Work independently and asynchronously to meet deadlines and enhance AI model performance.
• Collaborate with subject matter experts to ensure consistency and quality across datasets.

Qualifications

Must-Have

• 5+ years of relevant professional experience in User/customer research and feedback synthesis.
• Native or professional fluency in English.
• Highly proficient in Microsoft Office and Google Workspace, especially Slides.

Preferred

• Advanced degree (Master's or higher) from a reputable institution.

Resources & Support

• For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
• For any help or support, reach out to: [e-mail]