User Experience (UX)/ User Interface (UI) Designer

Xterna; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A digital transformation agency in Greater Manchester is seeking a talented UX/UI Designer to shape the user experience of its digital services. The ideal candidate will collaborate with product managers, developers, and stakeholders to create intuitive digital solutions focused on user needs. Knowledge of the Government Digital Service Manual and research methodologies is essential. This role offers the opportunity to positively impact the community by enhancing digital public services.

Qualifications

• Experience in qualitative and quantitative user research within digital services.
• Ability to design and facilitate research methods like usability testing, interviews, surveys, and workshops.
• Strong skills in analyzing research data and translating insights into recommendations.
• Effective communication skills to present findings and influence service design.
• A curiosity about user behavior and a dedication to user needs throughout product development.

Responsibilities

• Shape the user experience of digital services for diverse communities.
• Collaborate with product managers, developers, researchers, and stakeholders.
• Create intuitive digital solutions.
• Understand and apply Government Digital Service Manual and Design System.

Skills

Qualitative and quantitative user research

Usability testing

Interviews

Surveys

Workshops

Data analysis

Effective communication

Understanding user behavior

Job description

Greater Manchester (GM) Digital Blueprint 2023-2026

The GM Digital Blueprint is Greater Manchester's digital strategy, developed with stakeholders from across the digital sector. It shares commitments to prioritize our people, environment, and place in our digital plans.

Our goal is to improve lives and empower residents through the opportunities of a digitally driven city-region. We aim to utilize technology and data to make Greater Manchester greener, fairer, and more prosperous.

For more details, see the GM Digital Blueprint 2023-26.

The GM Digital Transformation Team

This team includes digital transformation and project management professionals with technical expertise. They collaborate with local authorities and partners to deliver regional digital programs, projects, and products.

• Delivers initiatives that require regional or cross-organizational efforts.
• Builds digital and data products to support GM public services.
• Facilitates collaboration, sharing, and innovation within the GM digital system.

Joining us offers the chance to see the direct impact of your work on Greater Manchester residents. Be part of something bigger and help make a positive difference!

The Role

We are looking for a talented UX/UI Designer to shape the user experience of our digital services, ensuring they serve our diverse communities effectively. You will work with product managers, developers, researchers, and stakeholders to create intuitive digital solutions.

The role requires understanding the Government Digital Service Manual, GDS Design System, and UK Government Technology Code of Practice. We seek individuals passionate about accessible, user-friendly digital public services.

We follow the Government Digital and Data Profession Capability framework for User Researcher. Knowledge of the aforementioned standards is essential.

You're a Great Fit If You Have

• Experience in qualitative and quantitative user research within digital services.
• Ability to design and facilitate research methods like usability testing, interviews, surveys, and workshops.
• Strong skills in analyzing research data and translating insights into recommendations.
• Effective communication skills to present findings and influence service design.
• A curiosity about user behavior and a dedication to user needs throughout product development.