User Experience Researcher (UR)

Anglian Water Services; Peterborough; On-site; GBP 42,000; Full time

Job summary

A leading water company is seeking a User Experience Researcher to join their Digital, Data & Technology team. This role focuses on leading user research efforts to shape user-centred digital products, utilizing both qualitative and quantitative research methods. The ideal candidate will have proven UX research experience and a passion for user-centric design.

Benefits

Full private healthcare with no excess

26 days leave, rising with service

Flexible working culture

Competitive pension scheme

Life Assurance at eight times your salary

Personal Accident cover – up to 5x your salary

Bonus Scheme

Flexible benefits to support your wellbeing and lifestyle

Paid time off when unwell

Excellent Family Leave package

Qualifications

• Proven experience in a UX Researcher role or similar.
• Skilled in planning and conducting qualitative and quantitative research.
• Strong communicator able to present complex insights in simple, actionable ways.

Responsibilities

• Planning, executing, and analysing user research using qualitative and quantitative methods.
• Creating and using screeners, discussion guides, and usability testing protocols.
• Conducting one-on-one interviews, usability sessions, and desk research.

Skills

Qualitative research

Quantitative research

Data synthesis

Usability testing

User interviews

Persona development

Communication

Job description

Circa£42,000 per annum(Dependent on Skills & Experience) Permanent Full time, 37 hours per week Enterprise House, Lincoln / Lancaster House, Huntingdon A Cascade of Opportunities!

At Anglian Water, our Digital, Data & Technology (DD&T) team is on a transformational journey. We’re moving away from being a reactive service provider to becoming a proactive, trusted partner across the business.

Our mission is to co-create data-first, user-centred digital products that drive performance and productivity — built on modern, agile practices and emerging technologies.

We design, deliver, and continually improve these digital products in collaboration with business subject matter experts, ensuring every solution we build is valuable, sustainable, and future-ready.

We are looking for a passionate and curious User Experience Researcher to join our growing team. You’ll be instrumental in uncovering deep user insights that will inform and shape the products and services we create.

You’ll lead user research efforts across a range of digital projects, uncovering insights that directly shape user-centred solutions. Working closely with UX Designers, Product Owners, and stakeholders, you’ll help ensure every product and service we create is informed by real user needs to give our designers, developers, and stakeholders a clear understanding of what our users need and how we can help them succeed.

Key responsibilities:

• Planning, executing, and analysing user research using a mix of qualitative and quantitative methods

• Creating and using screeners, discussion guides, and usability testing protocols

• Conducting one-on-one interviews, usability sessions, and desk research

• Developing personas and embedding empathy into the product development process

• Synthesising research findings into actionable insights and delivering them through engaging playback sessions

• Presenting findings to stakeholders to influence evidence-based decision making

• Championing user-centred design across teams and promoting a culture of continuous learning

• Participating in Agile ceremonies, including daily stand-ups, sprint planning, retrospectives, and show-and-tells

• Collaborating with Product Owners to shape roadmaps based on research insights

• Helping define acceptance criteria and refine backlogs

• Researching new tools and techniques to improve team performance

• Supporting a transparent, collaborative team culture that puts users at the heart of everything we do

What does it take to be a User Experience Researcher?

• Proven experience in a UX Researcher role or similar.

• Skilled in planning and conducting qualitative and quantitative research.

• Strong communicator able to present complex insights in simple, actionable ways.

• Comfortable working in Agile delivery environments and multidisciplinary teams.

• Familiar with usability testing, user interviews, surveys, persona development, and data synthesis.

• Experience influencing product and design decisions through compelling research.

• A collaborative mindset and a genuine passion for user-centred design.

As a valued employee, you’ll be entitled to:

• Full private healthcare with no excess

• 26days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion

• A flexible workingculture

• Competitive pension scheme – we double-match your contributions up to 6%

• Life Assurance at eight times your salary

• Personal Accident cover – up to 5x your salary

• Bonus Scheme

• Lots of great discounts

• Flexible benefits to support your wellbeing and lifestyle

• Paid time off when you’re physically and mentally unwell

• An excellent Family Leave package – to help you support your family

Why Anglian Water?

Anglian Water isa water company that cares. We care about ourpeople, our environment and our customers. We take pride in providing acollaborative, innovative and inspiringworking environment. Wewantbusinesses to grow, environments to flourish and families to get on with their day to day lives.Constantly exploring; working hard to find new and better ways to look after our customers’ individual needs.

Closing Date: 14/07/2025

#loveeverydrop