User Experience Researcher III - Mixed Methods

Expedia, Inc.; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading travel technology company in London seeks a User Experience Researcher III to lead mixed-methods research initiatives. This role requires expertise in qualitative and quantitative methods, particularly in survey design and statistical analysis. The ideal candidate will collaborate with cross-functional teams and mentor junior researchers, ensuring user-centered solutions in a dynamic environment.

Benefits

Full benefits package

Exciting travel perks

Generous time-off

Parental leave

Flexible work model

Qualifications

• Master’s or PhD in Human-Computer Interaction, Human Factors, Psychology, or a related field.
• Advanced proficiency in R or Python for data analysis and visualization.
• Intermediate proficiency in SQL.
• Extensive experience in mixed-methods research, with both qualitative and quantitative methods.
• Intermediate to expert-level experience with Qualtrics or other survey platforms.

Responsibilities

• Lead and execute mixed-methods research studies to uncover user needs.
• Design and analyze large-scale surveys using advanced techniques.
• Communicate insights clearly to diverse audiences.
• Collaborate with cross-functional teams to shape product strategy.
• Mentor junior researchers.

Skills

R

Python

SQL

Qualtrics

User-centered design

Statistical analysis

Education

Master’s or PhD in HCI, Human Factors, Psychology, or related

Tools

Qualtrics

Job description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to Team:

Expedia Technology teams partner with our Product teams to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction.

This User Experience Researcher III - Mixed Methods role is part of our Traveler Experience Design team, which is responsible for crafting meaningful traveler experiences at scale. As a UX Researcher III, you will independently lead research initiatives, manage global stakeholders across time zones, and contribute to a culture of curiosity, rigor, and human-centered design. This role requires strong expertise in both qualitative and quantitative methods, with a particular emphasis on advanced survey design and statistical analysis.

In this role, you will:

• Lead and execute mixed-methods research studies with minimal supervision, integrating qualitative and quantitative approaches to uncover user needs and behaviors.

• Design and analyze large-scale surveys using advanced techniques such as conjoint analysis, max-diff, and other discrete choice methods.

• Select and apply appropriate research methods based on the question at hand, balancing speed, rigor, and impact.

• Communicate insights clearly and persuasively to diverse audiences, tailoring content and format to meet stakeholder needs.

• Collaborate with cross-functional teams to shape product strategy and advocate for user-centered solutions.

• Mentor junior researchers and contribute to team knowledge-sharing and best practices.

Experience & Qualifications:

• Master’s or PhD in Human-Computer Interaction (HCI), Human Factors, Psychology, or a related field—or equivalent experience.

• Advanced proficiency in R or Python for data analysis and visualization (R experience preferred).

• Intermediate proficiency in SQL.

• Extensive experience in mixed-methods research, with a strong foundation in both qualitative techniques (e.g., interviews, usability testing) and quantitative methods (e.g., survey design, statistical modeling).

• Intermediate to expert-level experience with Qualtrics or other survey platforms (Qualtrics highly preferred).

• Proficiency in fielding site intercepts is strongly desired.

• Comfortable working in a fast-paced, global environment and managing stakeholders across multiple time zones.

• Strong communication skills with the ability to synthesize complex data into clear, actionable insights.

• Passionate about inclusive design and committed to supporting diverse teams.

• Highly organized, adaptable, and capable of managing multiple projects simultaneously.

#LI-JS4

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.