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User Experience Researcher

Consulting Point

Greater London

On-site

GBP 40,000 - 70,000

Full time

21 days ago

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An established industry player is seeking an SC Cleared User Researcher to join their dynamic team. This role focuses on enhancing public sector services through user-centered research and GDS principles. You'll collaborate with agile teams to drive the design and implementation of innovative digital solutions. If you're passionate about shaping the future of public services and possess the necessary SC clearance, this is a fantastic opportunity to make a significant impact in a collaborative environment that champions professional growth and innovation.

2-5 years of user research experience, preferably in public sector projects.
Strong understanding of GDS principles and user journey mapping.

Conduct user research activities including interviews and usability testing.
Analyse findings to create user journey maps and service improvement recommendations.

User Research

GDS Principles

Usability Testing

Collaboration

Communication

Agile Methodologies

We are looking for an SC Cleared User Researcher to join a leading digital consultancy and play a key role in high-impact public sector projects. This position demands a strong grasp of user-centred research and Government Digital Service (GDS) principles.

About the Role

As a User Researcher, you will be embedded within agile teams, driving the design and implementation of user-centric services that align with GDS standards. You’ll collaborate with stakeholders, facilitate research activities, and apply various methodologies to provide actionable insights that support digital transformation efforts.

Key Responsibilities

Conduct user research activities, including interviews, surveys, usability testing, and workshops.
Analyse findings to create user journey maps, personas, and recommendations for service improvements.
Work closely with designers, developers, and stakeholders to ensure user needs shape service design.
Produce research outputs that align with GDS assessment requirements.
Contribute to user-centred strategies and support agile teams in delivering high-quality solutions.

What We’re Looking For

Experience: 2-5 years of hands-on user research experience, preferably within public sector projects.
SC Clearance: Valid SC Security Clearance is essential
GDS Expertise: Demonstrated understanding of GDS principles and their application in service design.
Research & Analysis: Proficiency in developing user journey maps, process maps, and deriving meaningful insights.
Collaboration & Communication: Strong problem-solving skills and the ability to present research findings effectively.
Agile Experience: Proven ability to work within agile delivery teams.

Why Apply?

This is an exciting opportunity to contribute to projects that shape the future of public services. You’ll join a collaborative environment that values innovation and professional growth.

If you are an SC-cleared professional with a passion for delivering user-focused services within GDS frameworks, we’d love to hear from you.

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