User Experience Design Operations Manager

ZipRecruiter; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A recruitment platform is seeking a Design Operations Manager to oversee operations in Salford/London. The ideal candidate will have proven experience in DesignOps and Programme Management within digital teams. Responsibilities include managing team performance, leading meetings, and collaborating with legal teams. Strong communication skills and familiarity with project management tools are essential for success in this role.

Qualifications

• Proven experience in DesignOps, Programme Management, or Operations role in a digital product team.
• Strong understanding of enabling and scaling high-performing teams.
• Hands-on experience with work management and collaboration tools.

Responsibilities

• Lead meetings and align stakeholders.
• Manage multiple workstreams with attention to detail.
• Work with legal and procurement teams.

Skills

DesignOps experience

Programme Management

Operations role in digital product

Familiarity with work management tools

Excellent communication skills

Tools

Smartsheet

Jira

Miro

Figma

Slack

Confluence

Job description

Job Description

Title: Design Operations Manager

Location: Salford/London, UK

Duration: 6 Months

Essentials:

• Proven experience in a DesignOps, Programme Management, or Operations role within a digital product, design, or accessibility-focused team.
• Strong understanding of how to enable and scale high-performing teams, including operational frameworks, maturity models, and delivery rituals.
• Hands-on experience with work management tools (e.g. Smartsheet, Jira, etc.) and team collaboration platforms (e.g. Miro, Figma, Slack, Confluence, etc.).
• Excellent communication and facilitation skills — able to lead meetings, align stakeholders, and synthesise information clearly.
• Confident managing multiple workstreams simultaneously, with strong attention to detail and a proactive mindset.
• Familiarity with OKRs, delivery tracking, and strategic planning processes.
• Comfortable working with legal and procurement teams to navigate contracts and set up third-party work agreements.