User Assistance Developer Specialist/ Senior (Technical Writer)

SAP SE; Greater London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a User Assistance Developer Specialist, where your skills in technical writing and cloud technologies will shine. This role focuses on creating user-friendly documentation for innovative cloud solutions, ensuring compliance and accessibility standards are met. Collaborate with a dynamic team of developers and UX designers to translate complex technical concepts into clear guides and tutorials. With a commitment to inclusion and personal development, this opportunity offers a chance to contribute to meaningful projects that empower users worldwide. Bring your expertise to a company that values diversity and fosters a supportive environment.

Benefits

Flexible Working Models

Health and Well-being Programs

Learning and Development Opportunities

Collaborative Team Environment

Qualifications

• Proven experience as a Technical Writer in cloud or enterprise software.
• Strong understanding of cloud infrastructure and DevOps practices.

Responsibilities

• Develop and maintain end-user documentation and API guides.
• Collaborate with developers to create clear and concise content.

Skills

Technical Writing

Cloud Infrastructure

DevOps

SaaS Products

Excellent Communication Skills

Education

Background in Computer Science

Engineering Degree

Tools

DITA CMS

Markdown

Git

Confluence

Adobe FrameMaker

Job description

User Assistance Developer Specialist/ Senior (Technical Writer)

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Meet the team

The Sovereign Cloud Automation & Tooling (SAT) Team drives automation, security, and compliance for Sovereign Cloud across AWS, Azure, and OpenStack, leveraging IaC, CI/CD, and observability and develops Operations Control Plane (OCP) which orchestrates provisioning, monitoring, and lifecycle management, integrating with our SAP internal tools like SPC, CRM, and cloud automation for efficient cloud operations for our Cloud Delivery Regions in UK, CAN, AUS and upcoming new regions.

What you will do

• Develop and maintain end-user documentation, API guides, admin guides, and how-to content for SAT tools and OCP.
• Collaborate with developers, product owners, and UX designers to understand technical concepts and translate them into clear, concise content.
• Create structured, reusable documentation using DITA, Markdown, or similar frameworks.
• Maintain and manage documentation in internal portals, Wikis, and documentation platforms (e.g., GitHub, Confluence, or SAP Companion).
• Ensure all documentation meets compliance, accessibility, and localization standards, especially for Sovereign Cloud environments.
• Contribute to release documentation, including feature descriptions, known issues, and change logs.
• Drive continuous improvement of the documentation experience based on user feedback and analytics.
• Support internal training and onboarding by creating supporting materials, FAQs, and technical walkthroughs.

What you Bring

• Proven experience as a Technical Writer/User Assistance Developer, preferably in cloud or enterprise software environments.
• Strong understanding of cloud infrastructure, DevOps, and SaaS products (experience with OCP, AWS, Azure, or OpenStack is a plus).
• Proficiency with documentation tools like DITA CMS, Markdown, Git, Confluence, or Adobe FrameMaker.
• Experience writing for technical and developer audiences, including APIs, CLIs, and configuration guides.
• Familiarity with Agile development processes and collaboration tools like Jira and GitLab.
• Excellent written and verbal communication skills in English.
• Ability to manage multiple documentation streams and deadlines in a fast-paced environment.

Preferred Qualifications

• Knowledge of Sovereign Cloud compliance and regulatory documentation requirements.
• Experience documenting tools related to Infrastructure as Code (IaC), CI/CD, observability, or cloud automation.
• Background in computer science, engineering, or a related technical field.

Join us to make a difference by delivering world-class technical documentation for Sovereign Cloud solutions!

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 420894 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.