Used Car Sales Controller

Sytner BMW; Cardiff; On-site; GBP 30,000 - 45,000; Full time

Job summary

Sytner Cardiff is seeking a Used Car Sales Controller to support the Used Car Sales Manager. The role involves managing stock, leading team development, and ensuring exceptional customer experiences. Responsibilities include overseeing pricing, preparation processes, and trade disposals while maintaining high standards in sales performance.

Benefits

Enhanced holiday entitlement

Industry-leading maternity, paternity, and adoption pay

Career development opportunities

Discounted new car schemes

High street and gym discounts

One paid volunteering day per year

Qualifications

• Experience as a Sales Controller or similar in the motor industry.
• Strong understanding of stock management and pricing.
• Proven ability to lead and coach team members.

Responsibilities

• Manage used car stock, ensuring accurate pricing and presentation.
• Oversee preparation process for used vehicles.
• Support team development and conduct performance reviews.

Skills

Leadership

Stock Management

Attention to Detail

Communication

Team Development

Job description

Sytner Cardiff is looking for a Used Car Sales Controller.

Your role

As a Sales Controller, you’ll play a pivotal role in supporting the Used Car Sales Manager to drive performance, manage stock, and lead a high-performing team. You will be responsible for overseeing key operational processes, ensuring that all used vehicle stock is priced correctly, presented to the highest standard, and fully optimised for online visibility.

Your Responsibilities Will Include

• Managing used car stock: Ensuring vehicles are accurately priced, correctly described, and visually represented online to group standards.
• Preparation oversight: Leading the preparation process for used vehicles from a Sales perspective, liaising closely with the on-site photographer and preparation teams.
• Trade disposal: Managing trade disposals and working collaboratively with the Trade Disposal Executive to maximise return and efficiency.
• Team development: Conducting regular 1:1 reviews with two direct reports and supporting wider sales team development through coaching, particularly in areas such as part exchange handling and vehicle appraisals.
• Performance support: Acting as the second-in-command to the Used Car Sales Manager, helping to deliver departmental KPIs and budget targets while maintaining Sytner’s commitment to an outstanding customer experience.
  
  

This is a full-time position, including weekend work as required, to ensure we maintain the highest level of service and availability for our customers.

Your profile

We’re Looking For a Sales Controller Who Has

• Previous experience in a similar role within the motor industry, preferably with Used Car Sales Executive or Sales Controller experience.
• Strong stock management and commercial awareness, with the ability to make pricing and preparation decisions that support both customer value and business objectives.
• High attention to detail, excellent organisational skills, and the ability to work proactively.
• Confident leadership skills with experience coaching and developing team members.
• A passion for delivering exceptional customer experiences and a strong track record in performance-driven environments.
• Excellent communication skills and a collaborative, team-focused approach.
  
  

When applying for this role please consider that we require candidates to have management or supervisory experience within a Sales team in the automotive industry as a minimum requirement for this role.

Rewards

Sytner Group is proud to offer an industry-leading benefits package, including:

• Enhanced holiday entitlement
• Industry-leading maternity, paternity and adoption pay
• Career development opportunities and access to top-tier training from Sytner and BMW/MINI UK
• Recognition of long service
• Discounted new car schemes for you and your family
• High street and gym discounts, cycle to work scheme, and more
• One paid volunteering day per year to give back to your community