US Partnership Administrator

JR United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the luxury handbag sector seeks a US Partnership Administrator at their London HQ. The role involves supporting wholesale operations, enhancing service standards, and facilitating smooth communication among stakeholders. Ideal candidates will be detail-oriented, organized, and possess strong customer service skills.

Benefits

Enhanced annual leave

Sickness Pay

Life Assurance Cover

Virtual GP

Healthcare Cash Plan

Employee Assistance Programme

Company Bonus

Product Discount

Cycle to Work Scheme

Electric Vehicle Scheme

Qualifications

• Experience in order processing and partnership support.
• Strong customer service orientation and communication skills.

Responsibilities

• Manage G2M and order processing activities.
• Support Partnership and Account Managers.
• Ensure smooth day-to-day operational tasks.

Skills

Organisational skills

Customer Service

Attention to Detail

Strong communication skills

Ability to build relationships

Adaptability

Tools

Microsoft 365

Job description

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Radley have been proud architects of luxurious British handbags and accessories for over 25 years. Known for our leather expertise and enduring quality, we expertly blend iconic design and exquisite craftsmanship with exceptional value.

Our London HQ is home to our in-house Design team, who are inspired by the natural world, luxurious fine leathers and the remarkable women who wear our bags. Each design is then responsibly made by our family-run manufacturing partners, in the expert hands of three generations of artisan craftspeople.

US Partnership Administrator

We are seeking a passionate, highly organised and detail-oriented US Partnership Administrator to support our Wholesale team at our London HQ.

As Partnership Administrator, you will play a key role in maintaining operational excellence, ensuring timely order processing, effective communication. We pride ourselves on our ability to work as a team, upholding our company values and as such expect seamless collaboration.

This role is critical in ensuring smooth day-to-day operations, supporting our wholesale partners, and demonstrating excellent service standards that define our brand. You will be a brand ambassador at all times.

Key Responsibilities

• G2M Management - samples management, showroom management, G2M Materials (DOP creation) Calendar and Appt support
• Order Processing - Accurately processing customer orders, ensuring all details are correct and ongoing maintenance of any amendments, keeping relevant stakeholders informed
• Support Partnership and Account Managers with Partner queries - imagery, samples, shipping updates, general admin
• Assist with all and any administrative tasks as required including but not limited to pulling data from systems
• Manage Product set up process with Partners, ensuring accurate and timely execution - covering imagery, pricing, product codes
• D2C Daily Order Management - liaising between logistics and Partner for timely deliveries
• Product enrichment and seasonal launch checks with Digital Partners
• Working cross-functionally to deliver on key performance indicators

Skills & Experience

• Strong organisational skills
• Customer Service
• Attention to Detail
• Able to build strong relationships
• Adapt Fast and work with pace – open to change
• Strong communication skills; written and verbal
• Engage with systems efficiently and effectively
• Communication: the ability to convey information clearly to internal and external stakeholders.
• Microsoft 365 experience (Word, PowerPoint, Excel, Outlook, Teams, SharePoint).
• Enhanced annual leave (incl. holiday buy)
• Sickness Pay
• Life Assurance Cover
• Virtual GP
• Healthcare Cash Plan of up to c.£900 per year
• Employee Assistant Programme
• Company Bonus
• Product Discount (up to 60%)
• Time in Service Rewards
• Special Occasion Gifts
• Cycle to Work Scheme
• Electric Vehicle Scheme
• Season Ticket Loan
• Bonus Scheme

At Radley, we strive to create, promote and live an inclusive culture. We’re committed to social equity and actively work to make impactful changes across our business to become diverse and celebrate one another’s differences. We encourage a supportive and open environment for anyone that steps through our doors at our Service Centres, Distribution Centre and Stores.

We know that diversity in a business only makes it stronger, so our People team are clear on how to conduct an inclusive recruitment campaign. Our job posts always go through a gender-bias decoder before going live, we will always consider alternative inclusive job boards, and we will remain open to considering flexible working options. We won’t ask for specific qualifications unless it’s absolutely critical to the success of the role and we already actively participate in external schemes to bring in future talent from diverse backgrounds. We are #Proudtobe Radley.

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We’re proud to offer a competitive and ahead-of-the-curve remuneration and benefits package, some of which we share here. If you are shortlisted as having the skills required for this role then we’ll openly share our salary banding with you ahead of moving forward to the next stage. For some time, we have actively stopped asking candidates their salary expectations at interview where it isn’t necessary to do so, we want to pay an individual for the job based on their experience and ability and not limit some groups who may undervaluing themselves.