Urology Patient Pathway Assistant - Bladder Team

North Bristol NHS Trust; Bristol; On-site; GBP 24,000 - 26,000; Full time

Job summary

An exciting opportunity awaits in the Urology department at the Bristol Urological Institute! As a Urology Patient Pathway Assistant, you will play a crucial role in supporting the administrative processes for patients with urological issues. This position requires a calm and organized individual who can manage complex patient pathways while multitasking in a busy environment. You will work closely with the Consultant Team and Patient Pathway Coordinator, ensuring efficient patient admissions and coordinating vital treatments. If you have a passion for patient care and possess strong organizational skills, this role could be the perfect fit for you!

Qualifications

• Experience in NHS and knowledge of patient pathways is essential.
• Strong organisational skills and ability to manage waiting lists.

Responsibilities

• Support the Patient Pathway Coordinator in managing waiting lists.
• Coordinate admissions and schedule outpatient appointments.
• Provide administrative support to clinical teams.

Skills

Organisational Skills

Ability to Follow Procedures

Communication Skills

Multi-tasking

Education

GCSE in Maths

GCSE in English

Tools

Patient Administration System (PAS)

Job description

Urology Patient Pathway Assistant - Bladder Team

NHS AfC: Band 3

Main area: Urology

Grade: NHS AfC: Band 3

Contract: Permanent

Hours: Full time - 37.5 hours per week

Job ref: 339-IDV5219-B

Site: Southmead hospital

Town: Bristol

Salary: £24,071 - £25,674 per annum, pro rata

Salary period: Yearly

Closing: 12/02/2025 23:59

Job overview

A fantastic opportunity has recently arisen within the Bristol Urological Institute for a Patient Pathway Assistant working 30 hours a week to join our busy Urology department within the Bladder cancer team. This role supports the administrative processes for patients with Urological issues in the Bristol and South West area, as well as RTT patients needing general urology care.

The role will involve working closely with the Consultant Team and Patient Pathway Coordinator, deputising for them as required. The ideal candidate will need to work in a calm, logical, organised, and methodical way while being able to multi-task in a busy environment with complex patient pathways.

Main duties of the job

The Urology Patient Pathway Assistant is responsible for supporting the Patient Pathway Coordinator to manage the inpatient and day case waiting lists for Consultant Urologists operating at Southmead Hospital, coordinating admission and associated pre-operative clinics and theatre lists.

1. Support the Patient Pathway Coordinator in ensuring that patients are admitted efficiently for investigative treatments and procedures.
2. Add, remove, and modify patients to and from the waiting list as requested.
3. Book theatre lists as dictated by the Patient Pathway Coordinator.
4. Schedule outpatient appointments, book pre-admission appointments, and organise investigative treatments.
5. Provide administrative support to consultant/clinical teams.
6. Ensure accurate completion of clinic letters once dictation has been received.
7. Maintain patient confidentiality at all times.
8. Liaise with partner organisations to assist in facilitating patient treatment.
9. Provide advice to patients regarding admission and their position on the waiting list.
10. Handle enquiries from all service users in a courteous manner.

Person specification

• GSCE in Maths and English
• Good organisational skills
• Ability to follow procedures
• NHS Experience, Patient pathway knowledge
• PAS experience

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.