Urology Healthcare Support Worker

Integrated Care System; Paignton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider is seeking a Urology Healthcare Support Worker to join a compassionate team focused on delivering personalized care. Candidates should have NVQ qualifications in healthcare and experience in clinical settings. This role offers a supportive environment aimed at enhancing patient care across urology services.

Qualifications

• Experience working in the care sector is essential.
• Demonstrate basic literacy and numeracy skills.

Responsibilities

• Prepare daily clinics and assist with urology investigations.
• Communicate effectively with patients and the multidisciplinary team.

Skills

Communication

Teamwork

Education

NVQ 2 in Healthcare

NVQ 3 in Healthcare

Job description

Go back Torbay and South Devon NHS Foundation Trust

Urology Healthcare Support Worker

The closing date is 16 July 2025

As a Healthcare Assistant with Torbay and South Devon NHS Foundation Trust, you will be working together as part of a multidisciplinary, professional team to assist the registered nurses and senior clinical staff in the planning, delivery and evaluation of care. Our staff are committed to providing high standards of individualised care for the people who use our services, whilst maintaining their privacy and dignity at all times.

Main duties of the job

Main duties of the job

• To prepare daily clinics
• To assist with consultant and nurse led clinics
• Work as a member of a specialist team
• Communicate effectively with members of the multidisciplinary team, patients and their families/carers.
• To work within the limits of own competence and responsibility within the team and organisation, as identified by the appropriate accountable professional
• Respond to individual needs in order to maintain a safe environment and to report any identified risks

About us

The urology outpatient service sees both cancer and benign patients in the outpatient setting, running nurse and consultant led procedure and investigation clinics daily. We offer support and advice to patients and other professionals within the acute and community setting and work alongside other departments to enhance the patient's pathway of care.

The urology team is a small, friendly team that is currently working over multiple sites. We are a supportive team committed to providing our patients an excellent standard of care, and are committed to service improvement and staff development through education and training, helping staff to realise their true potential.

*PLEASE NOTE: This post is not eligible for sponsorship in line with the Home Office standards.

Job responsibilities

Communication and Working Relationships

To take part as requested in unit meetings, encouraging effective communications between other staff.

To participate in team building/communication, and to develop a cohesive, supportive and effective team. To work towards the agreed philosophy and objectives of the department.

Participate in client and public involvement activities.

To liaise and communicate effectively with all parts of the multidisciplinary team to co-ordinate person-centred care.

To liaise and communicate effectively with all service users and relatives.

To ensure a cohesive working environment and effective team work in all assignments.

To liaise with the multidisciplinary team, coordinating patient care, communicating with relatives ensuring they have adequate information at all times.

To liaise with other departments ensuring information regarding the patient is given appropriately.

Planning and Organisation

At the direction of the Registered Nurses /Senior Clinical Staff, participate fully in the delivery of planned care.

Be responsive to change and able to work in an environment which has constant interruptions.

Responsibility and Accountability

Assist with the running of Urology consultant and nurse led clinics.

Participate with the preparation of environment and equipment.

Assist with Urological investigation procedures in outpatient department.

Adhere to all infection control guidance and policies.

Act with integrity and professionalism, ensuring that you are demonstrating responsible behaviours at all times, in accordance with our Trust values.

Be accountable for your actions and learn from mistakes. Be honest and share experiences, encouraging learning in others.

Supporting the wider team during peak activity or during absences.

To ensure high standards of care in accordance with agreed policies and procedures.

To work with registered nurses and senior clinical staff to maintain a clean and safe environment for clients and staff.

To be aware of clients emotional, social and physical needs, reporting back to senior staff responsible for clients care.

Support patients undergoing investigations for a possible cancer diagnosis within the clinic environment/appointment.

Provide information to enable the effectiveness of care delivered to be evaluated and accurate records maintained.

Record in the relevant documentation the care that has been delivered contemporaneously.

Recognise and respond appropriately to urgent and emergency situations.

Work collaboratively with registered / senior staff, other health professionals and hotel service staff to ensure clients holistic needs are met.

Update client IT systems in the absence of the unit administrator where appropriate.

To liaise with unit administrators regarding clients records for clinics / admissions / discharges.

Report any incidents, accidents or complaints to the person in charge of the unit in accordance with Trusts policies.

Responsibility for Finance, Equipment and Other Resources

Everyone has a responsibility to ensure effective and conservative use of resources.

Maintain paperless filing wherever possible (excluding where any statutory duty may exist). Do not print/ photocopy unless necessary

Ensure conservative use of stationery, not using equipment to excess

Ensure that any stationery or resource needs are ordered and managed effectively

Much of this role requires use of VDU equipment, with frequent long periods of sitting. Frequent use of a range of web based systems such as NHS Jobs

Responsibility for Finance, Equipment and Other Resources

To undertake a responsible attitude towards economy and care of equipment and property, and be aware of conditions/hazards predisposing to accidents.

Ensure efficient and effective use of resources.

Checking and reporting to works department and Unit Leader on environmental conditions, i.e. heating, lighting, and general maintenance of the work environment.

Policy and Service Responsibility

The post holder will work according to Trust standards, policies and procedures and is accountable and responsible to the registered nursing team.

All staff have a responsibility to ensure that the needs of the service are met in a timely and efficient manner.

Ensure compliance with policies procedures and clinical guidelines for self and others.

Encourage and welcome feedback to ensure that we as individuals, and as a collective team, learn and continually improve.

Personal Development

To be responsible for own personal development; attending study days/courses as appropriate.

Actively contribute to reviews with your line manager, including supervision and achievement reviews. Be able to ask for support as required.

Attend mandatory training is kept up-to-date and develop and maintain own knowledge and skills.

Person Specification

Qualifications and Training

• NVQ 2 (or Equivalent) in Healthcare
• Experience working in the care sector
• NVQ 3 (or Equivalent) in Healthcare
• Experience working in hospital setting

Knowledge and experience

• To be able to demonstrate a basic level of literacy and numeracy skills
• Experience in Outpatient setting
• Knowledge of urology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Torbay and South Devon NHS Foundation Trust