Urgent Treatment Centre Receptionist (Penrith)

North Cumbria Integrated Care NHS Foundation Trust; Penrith; On-site; GBP 24,000 - 27,000; Part time

Job summary

A leading healthcare organization in Penrith is looking for a UTC Receptionist to provide efficient service at the Urgent Treatment Centre. The ideal candidate will have excellent customer care skills and the ability to work under pressure. This part-time role offers 19.5 and 26-hour posts, covering shifts from 08:00-15:00 or 15:00-22:00.

Qualifications

• Experience in a healthcare setting is desirable but not essential.
• Must demonstrate a high degree of customer care.
• Ability to cover a 7 day a week rota.

Responsibilities

• Provide efficient service for the reception of patients and relatives.
• Assist nursing staff with non-nursing duties.
• Deal with enquiries from patients and the general public.

Skills

Good IT knowledge

High degree of customer care skills

Ability to work under pressure

Empathy

Effective communication

Education

GCSE English Language and Maths (minimum C grade)

NVQ 3 in Customer Care and/or Administration

Tools

Computer skills

Job description

Overview

UTC Receptionist, Emergency Care, Penrith Hospital, Penrith. Based at the Urgent Treatment Centre, Penrith; a self-motivated Receptionist/Administrative Assistant is required to join the Emergency Care Team, supporting clinical staff. You should have good IT knowledge and demonstrate a high degree of customer care skills. It is essential that you can apply good judgment under pressure and empathise with patients. Experience in a healthcare setting is desirable but not essential. You must have excellent written and verbal communication skills, be a team player, and also be able to work on your own initiative under pressure while remaining calm. You must be able to cover a 7 day a week rota between 8:00 and 22:00, with occasional cross-site work at Keswick UTC. Shifts are 08:00-15:00 or 15:00-22:00. There is a 19.5 hour post and a 26 hour post on offer.

Main duties

Provide an efficient service for the reception of patients and their relatives and aid in the smooth running of the Urgent Treatment Centre and Scheduled Care Unit. Assist nursing staff with non-nursing duties while dealing with enquiries from patients, medical staff and the general public.

About Us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in rural and remote healthcare and provides a wide range of community and acute services throughout the county. Our 5 key principles demonstrate our belief in the delivery of safe, high quality care every time:

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are focused on being an inclusive and compassionate place to work. Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Details

Date posted: 10 October 2025
Pay scheme: Agenda for change
Band: Band 3
Salary: £24,937 to £26,598 a year Per annum pro rata
Contract: Permanent
Working pattern: Part-time, Job share

Job locations: Penrith Hospital, UTC, Bridge Lane, Penrith, CA11 8HX

Job Description

Job responsibilities: Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Immigration and Eligibility

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may not be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility prior to applying. If you do not meet the eligibility criteria, you will not be progressed. For further information visit the UK Visas and Immigration website.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts.

Person Specification

Qualifications

• Essential: GCSE English Language and Maths (minimum C grade) or equivalent
• Essential: NVQ 3 in Customer Care and/or Administration
• Desirable: IT skills (EITS) or equivalent

Knowledge and Experience

• Essential: Patient confidentiality
• Essential: Equality issues
• Essential: Office/reception employment
• Essential: Use of a computer – proven IT skills
• Essential: Data input to a high level of accuracy

Desirable

• Data Protection Act
• Medical terminology
• Reception duties; experience in a healthcare environment

Skills and Aptitudes

• Essential: Good observation, effective communication and interpersonal skills
• Essential: Ability to work under pressure, as part of a team and on own initiative
• Essential: Ability to make decisions
• Desirable: Problem solving and multitasking, time management, and meeting tight deadlines

Other Requirements

• Empathy, motivation, enthusiasm
• Conflict resolution skills
• Ability to provide shift cover on a rota system
• Flexibility over working hours and ability to cover at short notice
• Act in ways that support equality and value diversity

Disclosure

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to be made to the Disclosure and Barring Service (formerly CRB).

Employer details

Employer: North Cumbria Integrated Care NHS Foundation Trust
Address: Penrith Hospital, UTC, Bridge Lane, Penrith, CA11 8HX
Website: https://www.ncic.nhs.uk