Urgent Treatment Centre Receptionist (Penrith)

NHS; Penrith; On-site; GBP 24,000 - 27,000; Part time

Job summary

A healthcare provider in Penrith is seeking a Receptionist/Administrative Assistant to support their Emergency Care Team. Ideal candidates will have strong IT skills and customer care abilities, able to work under pressure. The position is part-time with a salary range of £24,937 to £26,598 per annum pro rata, offering a permanent contract with a job share pattern.

Qualifications

• Experience of working in a healthcare setting is desirable but not essential.
• Must have excellent written and verbal communication skills.
• Ability to work on own initiative while under pressure.

Responsibilities

• Provide an efficient service for the reception of patients and their relatives.
• Assist nursing staff with non-nursing duties while dealing with enquiries.
• Cover a 7 day a week rota between 8.00 and 22.00.

Skills

Good IT knowledge

High degree of customer care skills

Ability to make decisions

Education

GCSE English Language and Maths (minimum C grade)

NVQ 3 in Customer Care and/or Administration

Tools

Data input software

Job description

Overview

UTC Receptionist, Emergency Care, Penrith Hospital, Penrith

Based at the Urgent Treatment Centre, Penrith; a self-motivated Receptionist/Administrative Assistant is required to join the Emergency Care Team, supporting clinical staff.

Essentially, you will have good IT knowledge and be able to demonstrate a high degree of customer care skills. It is essential that you can apply good judgement skills while under pressure and be able to empathise with our patients. Experience of working in a healthcare setting would therefore be desirable, but not essential.

You must have excellent written and verbal communication skills, be able to work as a team player, but have the ability to work on your own initiative, under pressure whilst remaining calm.

Job responsibilities

• Provide an efficient service for the reception of patients and their relatives and aid in the smooth running of the Urgent Treatment Centre and Scheduled Care Unit.
• Assist nursing staff with non-nursing duties, while dealing with enquiries from patients, medical staff and the general public.
• Cover a 7 day a week rota, between 8.00 and 22.00, with shifts 08.00-15.00 or 15.00-22.00. Occasional cross-site working at the Keswick UTC site may be required.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

We are committed to supporting a diverse workforce that reflects our local community and strive to be an inclusive and compassionate place to work. Across the North East and North Cumbria we aim to be the greenest region in England by 2030; all staff are expected to support sustainability.

Details

• Date posted: 10 October 2025
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £24,937 to £26,598 a year Per annum pro rata
• Contract: Permanent
• Working pattern: Part-time, Job share
• Reference number: 262-A-25-7469242
• Job locations: Penrith Hospital, UTC, Bridge Lane, Penrith, CA11 8HX

Job description

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Immigration and eligibility

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may not be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility prior to applying. Applicants who do not meet the eligibility criteria will not be progressed. For more information visit the UK Visas and Immigration website.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Person specification

Qualifications

• Essential: GCSE English Language and Maths (minimum C grade) or equivalent
• Essential: NVQ 3 in Customer Care and/or Administration

Knowledge and experience

• Essential: Patient confidentiality
• Essential: Equality issues
• Essential: Office/reception employment
• Essential: Use of a computer – proven IT skills
• Essential: Data input to a high level of accuracy

Desirable: Data Protection Act; Medical terminology; Reception duties; Previously worked in a healthcare environment

Skills and aptitudes

• Essential: Good observation skills; Effective communication and interpersonal skills; Ability to work under pressure; Team player; Independent working
• Essential: Able to make decisions

Desirable: Problem solving and multi-tasking; Time management; Ability to work to tight deadlines

Other requirements

• Essential: Empathy; Motivation; Enthusiasm; Conflict resolution skills
• Essential: Ability to provide shift cover on a rota system; Flexibility with working hours; Ability to cover at short notice
• Act in ways that support equality and value diversity

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a DBS disclosure check.

Employer details

North Cumbria Integrated Care NHS Foundation Trust

Penrith Hospital, UTC, Bridge Lane, Penrith, CA11 8HX

Website: ncic.nhs.uk