Urgent Community Response / Virtual Ward Healthcare Support Worker

Greater Peterborough Network; Macclesfield; On-site; GBP 23,000 - 28,000; Full time

Job summary

Greater Peterborough Network Ltd in the United Kingdom seeks an experienced Healthcare Support Worker for the Urgent Community Response and Virtual Ward teams. The post holder will visit patients in their own homes to undertake observations, venupuncture, wound reviews and other assessments, supported by registered clinicians.

The role includes coordinating remote monitoring, office-based calls, and ensuring timely, compassionate care.

Qualifications

• Literacy and Numeracy (level 2) or equivalent e.g. Maths/English GCSE grade C or above/willing to work towards and achieve within 6 months of commencing
• Diploma Level 2/3 in Care/Health or other relevant qualification

Responsibilities

• Visit patients at home as part of a team and provide patient care and administrative duties as directed by a registered practitioner
• Deliver a high standard of holistic care, promoting equality and dignity at all times
• Maintain confidentiality and be polite at all times
• Communicate effectively with the team to coordinate appointments
• Assist with preparation, cleanliness and tidiness of all equipment and complete equipment audits
• Ensure professional interactions with patients in person and on the telephone
• Accurately enter patient details on all digital systems
• Support chaperone policies and remote monitoring observations

Skills

Baseline observations

Excellent communication

Confidence to adapt

Good organisational skills

Education

Diploma Level 2/3 in Care/Health

Job description

Urgent Community Response / Virtual Ward Healthcare Support Worker

We are seeking experienced healthcare support workers as part of our urgent care team. Applicants must have significant experience of working in urgent, emergency or acute care settings. The post holder work in the community visiting patients who are under the care of our urgent community response service or virtual ward. Supported by registered clinicians and our senior clinician, you will work using your own initiative. The role includes visiting patients in their own homes to undertake observations, venupuncture, wound reviews and other assessments. In addition to working within the community, part of the role is office-based contacting patients on remote monitoring and coordinating observation submissions.

We care for patients across Cambridgeshire and Peterborough and driving is an essential part of this role. Business level insurance cover and access to your own vehicle for travelling is required.

Previous applicants for the role should not apply.

Main duties of the job

As part of our community-based team the successful candidate will visit patients to provide patient care, administrative and other departmental-related duties, as directed by a registered practitioner to ensure safe, timely and compassionate care for patients.

Under direction of a registered practitioner:

• Assess patients conditions including observations
• Complete delegated diagnostic tasks such as phlebotomy
• Where advice is required or patient is outside of scope of practice, or condition warrants escalation link with service duty practitioner
• Support and facilitate remote monitoring observations and utilisation. This will include supporting patients, inputting information into IT platforms and completing telephone consultations for observations and questionnaire completion

About us

Our vision:

To provide our patients with high quality, sustainable healthcare that supports them to stay well and at home for as long as possible.

We are an ambitious at scale primary care organisation with a passion for integration and innovation.

We provide:

• Enhanced evening and weekend access to General Practice
• Deliver at scale services to improve the health and wellbeing of the populations we serve.
• Home visiting and community services
• Virtual ward services
• Advice to ambulance crews to help patients remain at home or to see the most appropriate secondary care team
• Recruitment, induction and support of workforce through a team dedicated to supporting Primary Care Networks and hosting of the Cambridgeshire & Peterborough Training Hub
• To attract innovation and investment into primary care
• To be dynamic always seeking out new opportunities
• To be the primary care provider at scale -supporting delivery of services at place level that benefits our patients and members
• To engage our clinical community identifying local clinical leaders to drive service redesign and delivery across our place
• To face challenges head on, working collaboratively to deliver solutions

Job responsibilities

1.Working as partof a team visit patients at home

2.Assist indelivering a high standard of holistic care to these patients, promoting theirequality and dignity at all times.

3.Maintainconfidentiality and be polite at all times.

4.Communicateeffectively with other members of the teamto ensure all appointments are coordinated efficiently.

5.Assist with thepreparation, cleanliness and tidiness of all equipment. Complete equipment audits monthly.

6.To ensureprofessional interactions with patients in person and on the telephone.

7.Accurately enterpatient details on all digital systems.

8.Supporting andadhering to chaperone policies.

9.Support review ofpatients by performing and reporting on clinical observation of a patientstemperature, pulse, respiration rate and blood pressure.

10.Obtainmeasurement of a patients height and weight and perform urinalysis ifrequired.

11.Obtain swabs,blood samples, skin scrapings, nail clippings, urine, stool and sputumspecimens as requested.

12.Give formalverbal and/or written advice to patients and/or their carers within remit.

13.Liaise closelywith the registered colleagues and ancillary staff to ensure the serviceoperates efficiently.

14.Support registeredprofessionals with clinical activities.

15.Report anyproblems, accidents or incidents to the practitioner in charge and adhere to organisationalpolicy and procedures.

16.Ensure stocklevels and equipment are maintained, and exercise care and economy in the useof supplies and equipment.

17.Routine checkingof resuscitation and other equipment.

18.Ensure maintenance of good relationships within the department and other areas of the organisation.

19. To attend inservice training as required.

20. Support remote monitoring by utilising the dashboard, submitting and reviewing information and calling patients.

Educational:

1.Undertake andcomplete relevant competency packages.

2.Highlightadditional training requirements relevant to your role, and identify whenmandatory training due for up-dates.

3.Participate inown appraisal and review process.

4.Keep up to datewith current changes in practice sharing the knowledge within the team.

All employees are subject to the requirements ofthe data protection act and must maintain strict confidentiality in respect ofpatients and staff records.

All employees have a responsibility under the organisationshealth and safety policy, to be aware of and conform to the policy, ensuringall health and safety rules are adhered to and ensuringthat all accidents,incidents, near misses, damages and irregularities are documented and reportedto a manager in accordance with policy.

This job description is not intended to be an exhaustive list of duties and it may be reviewed and altered in the light ofchanged service needs and developments after discussion with the post holder.

Experience

• 1.Proven clinical practice within an acute/urgent care setting as a HCSW

Qualifications

• Literacy and Numeracy (level 2) or equivalent e.g. Maths/English GCSE grade C or above/willing to work towards and achieve within 6 months of commencing
• 1.Diploma Level 2/3 in Care/Health or other relevant qualification

Skills

• 1.Baseline observations
• 3.Excellent communication skills: interpersonal, written and verbal
• 4.Confidence to adapt to an evolving and changing service.
• 6.Good organisational skills with the ability to prioritise a demanding workload in order to provide quality care to patient

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 a year15% uplift Saturdays, 25% Sundays & Bank Holidays