Urgent Care Service Manager

NHS; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking an Urgent Care Service Manager to oversee operational teams and manage urgent care services. The ideal candidate will have strong leadership skills and at least 1 year of experience in managing healthcare contracts. This role requires effective communication, compliance management, and financial oversight in a fast-paced environment.

Qualifications

• Minimum 1 year experience managing at least 2 service contracts.
• Experience in a healthcare/NHS environment.
• Coaching and training multiple teams.

Responsibilities

• Operational management of LCW's urgent care services.
• Ensure compliance with Infection prevention control and health audits.
• Leadership of the operational workforce.
• Oversee service operations within budgetary responsibility.

Skills

Excellent communication and presentation skills

Confident and approachable

High level of resilience

Education

Degree or equivalent professional experience

Job description

The Urgent Care (UC) Service Manager will lead and manage the operational teams aligning to the organisation's values and objectives. The Service Manager will work closely creating visible leadership across all IUC services to manage service delivery both in and out of hours through the rotation of leadership 7 days per week.

The Urgent Care Service Manager is accountable to the Director of Operations. The service Manager will be expected to support and deputise for the Head of Urgent and Primary Care to ensure that both strategic and operational demands are met.

The post holder will be responsible for implementing and managing systems and processes to ensure that all services are delivered in accordance with LCW policies and local SOPs. The post has direct line management responsibility for team leads who in turn manage the delivery and performance management of all urgent care services.

Role Responsibilities:

• Operational Management: Responsibility for the operational management of LCW's urgent care services.
• Quality, Safety And Experience: Manage, maintain, mitigate and escalate where necessary to ensure all sites meet the full requirements for Infection & prevention control, CQC, Health and Safety, site audits, risk assessments and staffing audits.
• Management and Leadership: Leadership of the operational workforce.
• Financial Management: Overall day to day running of the service within devolved budgetary responsibility.

About Us

London Central & West Unscheduled Care Collaborative is a not-for-profit Social Enterprise, now in its 29th year of providing high-quality services across a range of primary and urgent care contracts 24 hours a day, 365 days a year to 4.8 million patients in North West, North Central and North East London.

Person Specification

• Knowledge: Minimum 1 year experience managing at least 2 service contracts, Working in a healthcare/NHS environment.
• Skills: Excellent communication and presentation skills, Confident and approachable with a high level of resilience.
• Qualifications: Degree or equivalent professional experience in employment in a Business/Management field for a minimum of 3 years.
• Experience: Coaching and training multiple teams, Implementing service quality initiatives, Analysing and using service data to drive decision-making.