Urgent Care Senior Administrator

Integrated Care System; Grimsby; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading social enterprise in the healthcare sector seeks an Urgent Care Senior Administrator to oversee administrative functions within their Urgent Care Team. This role is crucial in enhancing service delivery, managing data, and providing logistical support to healthcare teams. The successful candidate will be pivotal in streamlining operations while ensuring compliance with high standards of care.

Benefits

Contributory pension scheme

CPD/development opportunities

Family friendly and flexible working

Employee ownership benefits

Qualifications

• At least 1 year of recent administrative experience at senior level.
• Experience in staff supervision and complex rota management.
• Experience in working within a health and care setting.

Responsibilities

• Provide comprehensive administrative service to the Urgent Care Sector.
• Manage office operations, appointments, and meetings.
• Support team members and monitor performance.

Skills

Effective communication skills

Effective organisational skills

Time management

Supervisory skills

Problem-solving skills

Conflict resolution

Education

NVQ 3 in business administration

Level 3 Computer application qualification

HNC in Business

Tools

Microsoft Office Applications

Job description

The Urgent Care Teams are a 24/7 serviceproviding, first point of contact, comprehensive triage service, telephone andface to face clinical assessment to patients and/or their carers/relatives,enabling a safe and appropriate clinical decision and plan of care.

The Urgent Care teams, including theClinical Assessment Service, Community Urgent Care Team and Crisis SupportTeam, are responsible for health and social care triage including supportingprevention of hospital admission and/or early hospital discharge throughassessment and treatment of individuals in crisis, assessing complex andspecialist needs to develop, implement and evaluate programmes of care. The urgent Care Teams also support individualsto remain in community settings in their own home environments during crisisperiods of crisis and treatment.

Please note that Care Plus Group are notcurrently registered to sponsor applicants from outside the EU and EEA

Main duties of the job

Job title: Urgent Care Senior Administrator

Department: Urgent Care Team

Hours: 37.5 hours per week, full or part time hours available

Contract: Permanent

Salary: Range 4 £25,498 - £27,202 per annum - you will be appointed on a fixed salary point within the salary range.

You will be required to work a rota patternwhich includes weekends and Bank Holidays

The post holder will provide acomprehensive, administrative service to the Urgent Care Sector supporting team members, managers, senior managers and executives by performing a variety of administrative tasks. Workingindependently, prioritising work as necessary and without direct supervision onroutine matters. You will undertake an important role in the delivery ofperformance monitoring within CUCT whilst continually developing and utilisingnew systems to further streamline, modernise and improve the service. You willbe responsible for managing office operations, scheduling appointments,planning meetings, and providing general assistance in a fast-paced environment.

About us

Care Plus Group is an employee owned Social Enterprise, establishedin 2011 to deliver NHS community health and social care services and employover 800 people. A key feature of our organisation is the positive culture wehave developed which is based on valuing, trusting, engagement, and involvementof our staff.

We consistently deliver high quality innovative services across NELincolnshire, reflected in an ongoing above 95% customer satisfaction feedback.Our services have received national recognition/commendations and Awardsincluding winning a national HSJ award in November 2021. We hold thehighest possible standard of ISO accreditation and are committed to reducingour carbon footprint.

We offer excellent terms and conditions includingoptional membership to a contributory pension scheme, Independent Providerclosed access to the NHS pension scheme, lease cars, a full induction programmeand an extensive range of CPD/development opportunities. We recognisecontinuous service from partner Health and Care organisations for the purposesof annual leave entitlement.

We are a supportive employer and operate in a waywhich supports family friendly and flexible working. CPG is an equal opportunities employer,committed to safeguarding the welfare of vulnerable adults and expect the samecommitment from all staff and volunteers. As a Disability Confident employer,we will interview all disabled candidates who meet the essential criteria.

Job responsibilities

The job description isattached as a separate document with the person spec - please refer to it formore information

Person Specification

Experience

• At least 1 years recent (6-12 months) administrative experience at senior level
• Supervision of staff
• Experience of dealing with day-to-day staffing issues
• Budget monitoring
• Dealing with complaints
• Experience of preparing agendas, organising and attending meetings and taking complex minutes
• Complex rota management
• Experience of working within a multi-functional office environment
• Accurate manipulation of complex data/data management
• Experience of Recruitment and selection process
• Experience of working within a health and care setting
• Experience of cross agency working

Qualifications

• NVQ 3 in business administration or equivalent
• Level 3 Computer application qualification or equivalent competency Literacy and Numeracy level 2
• HNC in Business

Knowledge & Skills

• Effective communication skills both written and verbal
• Effective organisational / time management skills
• Ability to work to work accurately and to deadlines
• Ability to act on own initiative as well as working as part of a team
• Proficient in the use of Microsoft Office Applications
• Complex minute taking
• Ability to effectively supervise a team
• Ability to identify solutions to problems encountered within remit of work role
• Awareness of health and safety at work
• Ability to deal with conflict and difficult/challenging situations

£25,498 to £27,202 a yearRange 4. Fixed salary point.