Urgent Care Assistant - Salisbury (Part-time, Out of hours)

NHS Jobs; Chippenham; On-site; GBP 21,000 - 30,000; Part time

Benefits offered by this job

Enhanced pay rates

Flexible hours

Generous holiday

Pension scheme

Health plan

Life assurance

Free parking

Job summary

HealthHero Integrated Care is hiring an Urgent Care Assistant for Salisbury on a part-time, out-of-hours basis. You will split duties between driving clinicians to patient homes and handling reception and base tasks across Wiltshire and surrounding areas.

The role requires weekend and overnight shifts, with a rolling 4-week rota and potential for extra hours to meet service demand. Successful applicants will work within a supportive team, receiving full training and operating at treatment

Qualifications

• Requires confident interaction with patients, relatives and carers.
• Demonstrates compassion and respect in all contacts.
• Strong attention to detail and administrative proficiency.
• Ability to stay calm and professional in emergencies or stressful situations.

Responsibilities

• Drive Clinicians to patient homes and perform basic vehicle checks.
• Act as first point of contact at treatment centres, handling in-person and telephone inquiries.
• Manage medication and stock, replenish car stock, and monitor expiry dates.
• Full training will be provided to support role responsibilities.

Skills

Driving

Reception duties

Administration

Interpersonal skills

Under pressure

Compassion and respect

Job description

Urgent Care Assistant - Salisbury (Part-time, Out of hours)

As a result of continued growth, HealthHero are seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset. This is a part-time, permanent position with a core need for weekend and overnights sessions. Our shift patterns vary and include weekday evenings, weekends, and a commitment to work some overnight sessions (23.00-08.00). Please note that shift patterns and rota flexibility can be discussed at the application stage.

About the Role

As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality. We offer a rolling 4-week rota pattern, agreed following a successful interview, providing a structured and supportive approach to flexible working. You'll play a vital role in supporting the delivery of care to patients across the Bath and North East Somerset, Swindon and Wiltshire area, working alongside experienced clinicians and operational colleagues. This varied and rewarding role involves providing non-clinical support to clinicians and patients using the NHS 111 and GP Out of Hours service, helping ensure people receive the care and support they need when they need it most. A degree of flexibility is required and there may be occasional opportunities to work additional hours to support service demand and operational requirements. Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon. If successful your rota may include a variety of the below hours:

Monday Friday 18:15/18:30 23:00 (Evenings)
Monday Friday 23:00 08:00 (Overnights)
Saturday - Monday 0800 - 08:00 - (Encompassing AM/PM/Evening or Overnight Shifts)

Please note that overnight working will be required as part of this role and will make up part of the required working rota

Your Key Duties Will Include

• Driving Driving Clinicians to the patient's home in a safe and legal manner adhering to current driving regulations. Perform basic vehicle checks at the beginning and end of shifts ensuring they are roadworthy, fuelled and fully equipped. Accurate recording of all medications and consumables used while on shift.


• Base To be the first point of contact for the patient or carer/relative in our designated Treatment Centres. Supporting Clinicians while you are on shift. Communicating with patients both in person and via the telephone (comfort & welfare checks). Ensure the Treatment Centre is kept clean and tidy.


• Medication and Stock Management: Using a variety of computer systems to accurately maintain stock levels of medication and consumables. Replenishing car stock at the end of your shift. Understand stock rotation and expiry dates on weekly delivery of medications and consumables.


• Full Training will be provided

About You

• Confidently interact with patients, relatives and carers.


• Demonstrate compassion and respect.


• Possess excellent attention to detail.


• Have strong administration skills.


• Be personable, engaging and reassuring.


• Work confidently under pressure and act professionally in emergency or sometimes stressful situations.

Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.

About Us

HealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care. Our Integrated Urgent Care services support patients across both localities, providing clinical assessment and urgent care outside normal GP opening hours.

Services include: Telephone clinical assessment and consultation Video consultations Face-to-face appointments at our treatment centres Home visits for patients unable to travel Clinical assessment and advice following NHS 111 referrals In-hours care coordination, helping patients and healthcare professionals access the most appropriate care pathway.

Our services bring together clinical, operational and care coordination colleagues to deliver responsive, patient‑centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support. As part of the HealthHero Group, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europes largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long-term condition management.

Why Us

Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) and we're rewarded when we do. We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account.

What We Offer

• Benefit from enhanced rates for evening, weekend and overnight working, with the opportunity to earn up to £18.40 per hour.


• Combined with flexible part‑time hours, this role offers a rewarding way to support your local NHS urgent care service while fitting work around other commitments


• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.


• Company Pension Scheme.


• Simply Health cash plan membership.


• Life Assurance.


• Free staff parking.

Closing Date

Friday 6th November 2026 (5pm)

Working Base

Salisbury

Additional Information

• Please note that the successful applicant will need an Enhanced DBS which be applied for by us upon confirmation of appointment.


• We reserve the right to close this job in the event we receive a sufficient number of applications.


• Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation. We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on [e-mail]

Safeguarding

Please see here for information relating to our commitment to safeguarding as a provider of healthcare.