Urgent Care Assistant - Swindon (Part-time, Out of hours, Up to £16.13/hr)

jobs24.co.uk; Swindon; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a dedicated team as an Urgent Care Assistant, where you will play a vital role in supporting the Integrated Urgent Care services. This position involves a dynamic blend of driving clinicians to patients' homes and providing reception support at Treatment Centres. You will ensure the smooth operation of urgent care services while interacting compassionately with patients and their families. With comprehensive training provided, this role is perfect for someone organized, hardworking, and ready to make a difference in healthcare. The opportunity offers flexible shift patterns, competitive pay, and a supportive work environment focused on inclusivity and diversity.

Benefits

Generous holiday entitlement (up to 33 days)

Company Pension Scheme

Simply Health cash plan membership

Life Assurance

Free staff parking

Discretionary staff bonus scheme

Qualifications

• Confidently interact with patients and relatives, demonstrating compassion and respect.
• Possess excellent attention to detail and strong administration skills.

Responsibilities

• Drive clinicians to patients' homes safely and perform basic vehicle checks.
• Act as the first point of contact for patients in Treatment Centres.

Skills

Compassion

Attention to Detail

Administration Skills

Interpersonal Skills

Ability to Work Under Pressure

Education

Full UK Driving License

Job description

As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality. Your key duties will include:

Driving

• Driving Clinicians to the patient's home in a safe and legal manner - adhering to current driving regulations.
• Perform basic vehicle checks at the beginning and end of shifts - ensuring they are roadworthy, fuelled and fully equipped.
• Accurate recording of all medications and consumables used while on shift.

Base

• To be the first point of contact for the patient or carer/relative in our designated Treatment Centres.
• Supporting Clinicians while you are on shift.
• Communicating with patients both in person and via the telephone (comfort & welfare checks).
• Ensure the Treatment Centre is kept clean and tidy.

Medication and Stock Management

• Using a variety of computer systems to accurately maintain stock levels of medication and consumables.
• Replenishing car stock at the end of your shift.
• Understand stock rotation and expiry dates on weekly delivery of medications and consumables.
• Full Training will be provided.

The Urgent Care Assistant role is varied in nature. The successful candidate will be expected to undertake duties, ranging from sitting at a reception desk and/or in a car for long periods of time to carrying weighted emergency equipment and undertaking CPR on the floor if necessary. Please note that candidates will be required to undertake a driver's medical if successful at interview. The successful applicant will need an Enhanced DBS which will be provided by Medvivo upon confirmation of appointment.

Equality, Inclusivity and Diversity

In line with Medvivo's commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation. Medvivo is a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us.

Safeguarding

Please see for information relating to our commitment to safeguarding as a provider of healthcare.

Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.

As someone who is well organized, hardworking and personable, you will be joining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.

Key Requirements

• Confidently interact with patients, relatives and carers.
• Demonstrate compassion and respect.
• Possess excellent attention to detail.
• Have strong administration skills.
• Be personable, engaging and reassuring.
• Work confidently under pressure and act professionally in emergency or sometimes stressful situations.
• A full UK Driving License is essential for this role and you should possess a good level of driving experience.

Medvivo Group has been providing a range of health and urgent care services since 2004. Commissioned by the NHS, Medvivo's core business involves the provision of Integrated Urgent Care services, incorporating NHS111 and Out of Hours care, in Bath and North East Somerset, Swindon and Wiltshire. Committed to achieving excellence in the delivery of person-centred care, Medvivo invests in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission.

If you would like to make a difference and think this is the role for you, we would love to hear from you.

Shift Patterns

As a result of continued growth, we are seeking to recruit two Urgent Care Assistants to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on a part-time, permanent basis. Our shift patterns are varied, inclusive of weekday evenings, weekend work and a commitment to working some overnight sessions. Shift patterns and rota flexibility can be discussed at the application stage. Medvivo operates a 24/7, 365 days a year service, on a rolling 4-week rota pattern to be agreed following a successful interview, providing care to our service users. The role will involve non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service. A degree of flexibility will be required, and there may be the occasional opportunity to work outside of your contracted hours to facilitate the smooth operational running of the service. Medvivo currently has bases in Chippenham, Keynsham, Salisbury and Swindon and depending on location the Out of Hours bases operate the following hours:

• Monday - Friday 18:15/18:30 - 23:00 (Evenings)
• Monday - Friday 23:00 - 08:00 (Overnights)
• Saturday - Monday 08:00 - 08:00 (Encompassing Days/Evenings and Overnight Shifts)

Compensation and Benefits

• A base rate of £11.95/hr + evening and weekend enhancements of up to £16.13/hr (dependent on shift times)
• Discretionary staff bonus scheme.
• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.
• Company Pension Scheme.
• Simply Health cash plan membership.
• Life Assurance.
• Free staff parking.