Urgent Appointments Co-ordinator- *BANK*

jobs24.co.uk; Shrewsbury; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established healthcare provider is seeking a dedicated administrative support professional to join their Cancer Services team. This role involves crucial tasks such as scheduling appointments, managing patient communications, and ensuring a seamless referral process. The ideal candidate will possess strong communication and organizational skills, along with a familiarity with healthcare systems like PAS and CAREFLOW. This position offers a unique opportunity to contribute to the well-being of patients in a fast-paced environment, making a meaningful impact on their journey through cancer care. If you are passionate about patient support and thrive in dynamic settings, this role is perfect for you.

Qualifications

• Experience in administrative and telecommunications work is essential.
• Familiarity with Trust's computer systems including Somerset is required.

Responsibilities

• Manage booking and scheduling duties for urgent cancer referrals.
• Ensure patient confidentiality and meet performance standards.

Skills

Communication Skills

Organisational Skills

IT Skills (Excel)

Patient Focus

Resilience

Tools

PAS

CAREFLOW

ERS

Somerset Cancer Register

Job description

We are looking for an enthusiastic and motivated individual to join the Cancer Services team to provide administrative support within the Urgent Suspected Cancer referrals office based at The Royal Shrewsbury Hospital.

1. To undertake booking and scheduling duties in the Urgent Suspected Cancer Referral office; all patients are contacted by telephone.
2. The delivery of a patient cancellation/postponement service.
3. Using Trust systems PAS, CAREFLOW, ERS and Somerset Cancer Register.
4. Develop & maintain effective communication skills liaising with patients, GP's and internal/external contacts.
5. Responsible for ensuring that the booked appointment is made within the designated time limit.
6. Responsible for ensuring that new patient clinics are booked to their maximum capacity.
7. Responsible for the checking and registering of new patient referrals and the distribution of letters for grading by individual consultants.
8. To meet performance standards specific to the area they are working in.
9. Maintain patient confidentiality at all times.
10. Work within well-defined boundaries, using initiative to make planning decisions as required. They will have access to manager/supervisor at all times.
11. To be responsible for assisting in the training of new staff.

The successful applicant will be patient-focused; have excellent communication and organisational skills; be familiar with all of the Trust's computer systems including Somerset and have excellent IT skills including Excel. Previous experience of administrative and telecommunications work is essential to the role as well as a resilience to deal with the fast pace of the role and the emotional and sometimes distressing nature of cancer.

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do. Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families. If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!