Urban Outfitters Team Leader - Sheffield, UK - 35 hrs

Urban Outfitters Europe; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in fashion retail is seeking a dynamic leader to support their store management team. In this role, you will foster a creative environment, drive employee development, and uphold company standards. You will lead a talented team, ensuring excellent customer service and operational excellence. With a focus on sales growth and visual merchandising, your insights into market trends will be invaluable. This role offers a chance to make a significant impact in a vibrant retail setting, where your leadership will inspire others and contribute to a thriving workplace culture.

Benefits

Employee Assistance Program

Discounts on Gym Memberships

Private Medical Insurance

Up to 40% Employee Discount

Season Ticket Loan

Cycle to Work Scheme

Life Leave

Qualifications

• Experience in a management role in a fast-paced retail environment.
• Strong operational skills and ability to drive sales.

Responsibilities

• Support store management in achieving a positive store environment.
• Recruit, motivate, and develop team members effectively.
• Manage customer service standards and operational procedures.

Skills

Team Leadership

Performance Management

Communication Skills

Customer Service

Operational Skills

Sales Management

Education

Experience in Management

Understanding of Retail Environment

Job description

This position is located at Unit 69a - 70 26-27 Park Ln Meadowhall, Sheffield, , S91EP United Kingdom

Role Summary

The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.

People

What You'll Be Doing

• Ability to recruit, motivate, develop and lead a team
• Manage aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counseling and Disciplinary actions)
• Recognise and develop talented individuals for advancement and growth within the organisation
• Uphold Company standards and act as a positive role model to others
  
  

Leadership & Communication

• Model the way by inspiring, motivating and encouraging teamwork
• Conduct productive daily meetings to ensure that goals are met
• Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions
• Possess excellent communication skills in both written and verbal form
  
  

Managing The Environment

• Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment
• Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
• Achieve Company-average mystery shop results by uphold the Company’s customer service standard
  
  

Operations

• Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
• Achieve the store stock loss goals by overseeing adherence to loss prevention practices
• Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents
  
  

Merchandising & Display

• Manage aspects of the assigned department in collaboration with the Department Manager (if applicable) or Visual Merchandising Manager with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards
• Understand and interpret current fashion trends in local markets in order to generate creative solutions
• Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately
  
  

Commercial Awareness

• Maximise departmental sales through analytical and creative management of merchandise from receipt to sales
• Utilise Company reports to react to trends and drive business
• Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community
• Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends
• Demonstrate entrepreneurial skills to achieve and exceed store targets
  
  

What You'll Need

• Experience in a management role working in a fast paced, high volume fashion retail environment
• Demonstrates strong operational skills
• An understanding of the Urban Outfitters culture and its appeal to the local market
• Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business
  
  

The Perks

Work Life Balance

• ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
  
  

Wellbeing

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees
  
  

Employee Discounts

• Up to 40% employee discount at all URBN Brands
  
  

Travel

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees
  
  

Continued Development

• We offer structured support within the business alongside continued learning and development
  
  

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Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.