Urban Outfitters Team Leader - Brighton, UK

URBN Urban Outfitters, Inc.; Brighton; Ibrido; GBP 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Life Leave

Employee Assistance program

Private Medical Insurance

40% employee discounts

Season ticket loan

Cycle to work

Continued development

Descrizione del lavoro

URBN Urban Outfitters, Inc. operates a Brighton store at Cranbourne Street. The role supports the store management team to foster a creative environment, develop employees, and uphold the VIBE philosophy.

Key responsibilities include recruiting and mentoring staff, driving sales through excellent service, and leading merchandising, floor sets, and customer experience. This position emphasizes leadership, teamwork, and store performance.

Competenze

• Experience in a management role in fast-paced, high-volume fashion retail.
• Strong operational skills.
• Understanding of Urban Outfitters culture and local market appeal.
• Ability to drive sales through excellent service and presentation.

Mansioni

• Recruit, motivate, and lead a department team.
• Manage performance development, appraisals, and coaching.
• Develop talent for advancement within the organisation.
• Model teamwork and effective communication.
• Oversee customer service and store environment.
• Ensure store operations, stock loss control, and health & safety adherence.
• Collaborate on merchandising, floor sets, and displays.
• Drive sales through analysis of reports and trends.

Conoscenze

Store management

Operational skills

Brand culture

Sales excellence

Customer service

Descrizione del lavoro

Location

This position is located at Unit MS6 Cranbourne St, Brighton, , BN12RG United Kingdom

Role Summary

The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.

What You'll Be Doing

People:

• Ability to recruit, motivate, develop and lead a team
• Manage aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counseling and Disciplinary actions)
• Recognise and develop talented individuals for advancement and growth within the organisation
• Uphold Company standards and act as a positive role model to others

Leadership & Communication:

• Model the way by inspiring, motivating and encouraging teamwork
• Conduct productive daily meetings to ensure that goals are met
• Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions
• Possess excellent communication skills in both written and verbal form

Managing the Environment:

• Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment
• Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
• Achieve Company-average mystery shop results by uphold the Company’s customer service standard

Operations:

• Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
• Achieve the store stock loss goals by overseeing adherence to loss prevention practices
• Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents

Merchandising & Display:

• Manage aspects of the assigned department in collaboration with the Department Manager (if applicable) or Visual Merchandising Manager with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards
• Understand and interpret current fashion trends in local markets in order to generate creative solutions
• Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately

Commercial Awareness:

• Maximise departmental sales through analytical and creative management of merchandise from receipt to sales
• Utilise Company reports to react to trends and drive business
• Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community
• Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends
• Demonstrate entrepreneurial skills to achieve and exceed store targets

What You'll Need

• Experience in a management role working in a fast paced, high volume fashion retail environment
• Demonstrates strong operational skills
• An understanding of the Urban Outfitters culture and its appeal to the local market
• Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business

The Perks

Work Life Balance:

• ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing:

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts:

• Up to 40% employee discount at all URBN Brands

Travel:

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development:

• We offer structured support within the business alongside continued learning and development

#UrbanEU

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.