Urban Outfitters Team Leader - Bluewater, Kent

Urban Outfitters Europe; Greenhithe; On-site; GBP 35,000 - 40,000; Full time

Job summary

Urban Outfitters Europe is looking for a Team Leader for their Bluewater, Kent location. The successful candidate will support store management in fostering a creative environment, lead team recruitment, manage performance and uphold company standards, contributing to overall sales and operational success.

Benefits

40% employee discount at all URBN Brands

Employee Assistance program

Private Medical Insurance for eligible employees

'Life Leave' - an additional day off for special events

Season ticket loan for eligible employees

Cycle to work scheme for eligible employees

Qualifications

• Experience in a management role in a fast-paced fashion retail environment.
• Strong operational skills.
• Understanding of Urban Outfitters culture.

Responsibilities

• Recruit, motivate, and lead a team.
• Manage performance development.
• Oversee customer service and operational procedures.

Skills

Leadership

Communication

Team Management

Customer Service

Sales Management

Job description

Urban Outfitters Team Leader - Bluewater, Kent

Join to apply for the Urban Outfitters Team Leader - Bluewater, Kent role at Urban Outfitters Europe

Urban Outfitters Team Leader - Bluewater, Kent

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Join to apply for the Urban Outfitters Team Leader - Bluewater, Kent role at Urban Outfitters Europe

This position is located at Unit U105 Bluewater Pkwy Dartford, Greenhithe, , DA99SS United Kingdom

Role Summary

The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.

People

What You'll Be Doing

• Ability to recruit, motivate, develop and lead a team
• Manage aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counseling and Disciplinary actions)
• Recognise and develop talented individuals for advancement and growth within the organisation
• Uphold Company standards and act as a positive role model to others
  
  

Leadership & Communication

• Model the way by inspiring, motivating and encouraging teamwork
• Conduct productive daily meetings to ensure that goals are met
• Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions
• Possess excellent communication skills in both written and verbal form
  
  

Managing The Environment

• Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment
• Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
• Achieve Company-average mystery shop results by uphold the Company’s customer service standard
  
  

Operations

• Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
• Achieve the store stock loss goals by overseeing adherence to loss prevention practices
• Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents
  
  

Merchandising & Display

• Manage aspects of the assigned department in collaboration with the Department Manager (if applicable) or Visual Merchandising Manager with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards
• Understand and interpret current fashion trends in local markets in order to generate creative solutions
• Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately
  
  

Commercial Awareness

• Maximise departmental sales through analytical and creative management of merchandise from receipt to sales
• Utilise Company reports to react to trends and drive business
• Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community
• Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends
• Demonstrate entrepreneurial skills to achieve and exceed store targets
  
  

What You'll Need

• Experience in a management role working in a fast paced, high volume fashion retail environment
• Demonstrates strong operational skills
• An understanding of the Urban Outfitters culture and its appeal to the local market
• Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business
  
  

The Perks

Work Life Balance

• ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
  
  

Wellbeing

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees
  
  

Employee Discounts

• Up to 40% employee discount at all URBN Brands
  
  

Travel

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees
  
  

Continued Development

• We offer structured support within the business alongside continued learning and development
  
  

#UrbanEU

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail, Retail Apparel and Fashion, and Consumer Services

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