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Urban Outfitters Seasonal Sales Associate - Liverpool, UK

URBN

Liverpool

On-site

GBP 20,000 - 30,000

Full time

25 days ago

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Job summary

An established industry player is seeking enthusiastic individuals to join their team in a vibrant retail environment. This role focuses on delivering exceptional customer service while supporting store operations and teamwork. You'll be part of a culture that values creativity and employee development, ensuring that every customer feels welcomed and valued. With opportunities for personal growth and a commitment to work-life balance, this position is perfect for those looking to make a positive impact in a dynamic retail setting. Join a team that celebrates diversity and inclusion, and be part of a brand that resonates with customers.

Benefits

Employee Assistance Program
Discount off external gym memberships
Private Medical Insurance
Up to 40% employee discount
'Life Leave' for personal events
Season ticket loan
Cycle to work scheme
Continued learning and development support

Qualifications

  • Strong communication skills and an awareness of the Urban Outfitters brand.
  • Previous retail experience is a plus but not mandatory.

Responsibilities

  • Deliver a positive customer experience through friendly service.
  • Assist in training peers and participate in team meetings.
  • Maintain store standards and assist with inventory tasks.

Skills

Customer Service
Communication Skills
Teamwork
Retail Experience

Job description

Location

This position is located at 41 Paradise Street, Liverpool, L13EU United Kingdom.

Role Summary

The main objective of this role is to support the store management team in achieving a store environment that fosters creativity, employee development, and the VIBE philosophy. To uphold the Urban Outfitters "Peers Training Peers" philosophy.

What You'll Be Doing

People:

  • Deliver a positive, friendly experience by engaging the customer through conversation and service.
  • Enhance the VIBE by focusing on customers and not on projects during prime time selling hours.
  • Provide a store experience that reflects the Company's mystery shop standards.
  • Contribute to the overall VIBE in the store by being positive, respectful, and helpful to others.
  • Uphold Company standards and act as a positive role model to peers.
Teamwork & Communication:

  • Work productively within the team and take initiative to work with others toward a common, collaborative goal.
  • Assist in the training and development of peers.
  • Communicate positively and effectively with peers.
  • Actively participate in daily and department meetings.
Operations:

  • Demonstrate proficiency in job knowledge (i.e., tills, shipment tasks, and fitting room guidelines).
  • Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised.
  • Assist in the timely and accurate completion of weekly tasks (i.e., markdowns, re-tickets, transfers, and RTVs).
  • Exhibit awareness of loss prevention guidelines and comply with all inventory control measures.
  • Always adhere to company health & safety regulations.
Merchandising & Display:

  • Uphold store merchandising and cleanliness standards.
  • Ensure that merchandise is ticketed and the sales floor is well stocked.
  • Support sales by assisting in merchandising and display projects.
  • Exhibit a familiarity with current product and trend awareness.
What You'll Need:

  • Previous experience in a retail environment - not a must.
  • An awareness of the Urban Outfitters brand and its appeal to the local market.
  • Strong communication skills.
The Perks:

Work Life Balance:

  • 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
Wellbeing:

  • Employee Assistance program to support with mental, physical and financial health.
  • Discount off external gym memberships.
  • Private Medical Insurance for eligible employees.
Employee Discounts:

  • Up to 40% employee discount at all URBN Brands.
Travel:

  • Season ticket loan for eligible employees.
  • Cycle to work scheme for eligible employees.
Continued Development:

  • We offer structured support within the business alongside continued learning and development.

#UrbanEU #LI-AA1

Equal Opportunity Statement:

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements, and business needs.
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