Urban Outfitters Sales Associate - Norwich, UK

URBN; Norwich; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading company in retail seeks a team member to enhance customer experiences and support store operations. You will engage with customers, uphold company standards, and contribute to a positive store environment. This role offers opportunities for personal development and employee discounts.

Benefits

Life Leave

Employee Assistance Program

Discounts on gym memberships

Private Medical Insurance

Up to 40% discount at all URBN brands

Season ticket loan

Cycle to work scheme

Ongoing learning opportunities

Qualifications

• Previous retail experience is advantageous.
• Awareness of the Urban Outfitters brand.

Responsibilities

• Deliver a positive, friendly experience by engaging customers.
• Assist in training and developing peers.
• Maintain store merchandising and cleanliness standards.

Skills

Communication skills

Job description

Location

This position is located at 40-46 St Stephens Street, Norwich, NR13SH, United Kingdom.

Role Summary

The main objective of this role is to support the store management team in creating a store environment that fosters creativity, employee development, and the VIBE philosophy. To uphold the Urban Outfitters 'Peers Training Peers' philosophy.

What You'll Be Doing

People:

• Deliver a positive, friendly experience by engaging customers through conversation and service.
• Enhance the VIBE by focusing on customers during prime time selling hours.
• Provide a store experience that reflects the company's mystery shop standards.
• Contribute to the overall VIBE in the store by being positive, respectful, and helpful to others.
• Uphold company standards and act as a positive role model to peers.

Teamwork & Communication:

• Work productively within the team and take initiative to collaborate towards common goals.
• Assist in training and developing peers.
• Communicate positively and effectively with team members.
• Participate actively in daily and department meetings.

Operations:

• Demonstrate proficiency in job knowledge (e.g., tills, shipment tasks, fitting room guidelines).
• Participate in processing new shipments and help keep receiving and back stock areas organized.
• Assist in completing weekly tasks accurately and on time (e.g., markdowns, re-tickets, transfers, RTVs).
• Be aware of loss prevention guidelines and comply with inventory control measures.
• Always adhere to health & safety regulations.

Merchandising & Display:

• Uphold store merchandising and cleanliness standards.
• Ensure merchandise is ticketed and the sales floor is well-stocked.
• Support sales through merchandising and display projects.
• Maintain current product and trend awareness.

What You'll Need

• Previous retail experience is not required but advantageous.
• An awareness of the Urban Outfitters brand and its appeal to the local market.
• Strong communication skills.

The Perks

Work-Life Balance:

• 'Life Leave' — one day a year off for significant life events, in addition to annual leave.

Wellbeing:

• Employee Assistance Program supporting mental, physical, and financial health.
• Discounts on external gym memberships.
• Private Medical Insurance for eligible employees.

Employee Discounts:

• Up to 40% discount at all URBN brands.

Travel:

• Season ticket loan for eligible employees.
• Cycle to work scheme for eligible employees.

Continued Development:

• Structured support and ongoing learning opportunities within the business.

#UrbanEU #LI-TS1

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. Employment decisions are based on merit, job requirements, and business needs.