Urban Outfitters - Digital Experience Manager (12 Month FTC)

Urban Outfitters, Inc.; London; On-site; GBP 30,000 - 60,000; Full time

Job description

About Us

Urban Outfitters started out as a single boutique in 1970s Philadelphia with creativity and uniqueness at its core. 50 years on, and over 60 stores across Europe later, we’ve become a destination for emerging design, unexpected styling, One-Of-A-Kind vintage and homeware that makes you want to hit the share button.

We speak to a social community of over 10 million forward-thinking individuals, bringing together a nostalgia for the past with an enthusiasm to shape the future. The UO community are culturally aware, they shape the music scene, they live a digitally native life and they wear style trends before anyone else. At our core, we empower our customers and staff to express themselves, unapologetically, living life in a way that's truly authentic to them.

We are always excited to bring new talent into the room, especially if you share our values:

• Progressive — we move with the mood
• Creative — we champion limitless minds
• Inclusive — we open our platforms to all communities
• Responsible — we work to reduce our impact on the environment
• Compassionate — we care for each other beyond the 9 to 5

Sound like you? Why not join us?

Role Summary

The Digital Experience & Optimisation Manager is a highly cross-functional role and requires coordination across many parts of the organisation (IT, DTC, Marketing, Production, Creative etc) and clear communication of deadlines and deliverables at each stage in the process. This person will be responsible for collaborating with these teams to ensure on-time execution of all online projects, optimising and owning the digital customer experience in our European markets.

What You'll Be Doing

• Identify opportunities to improve the digital experience across web and app based on data and analytics, partnering with Trade, Web Production and Analytics teams.
• Lead all A/B Testing across all UO digital experiences (Web & App) from a European perspective and liaise with North American (NA) DTC teams on new capabilities and best practices to ensure brand needs are met.
• Partner closely with NA team to implement the strategic technology roadmap and ensure all European requirements are considered, be a champion for European needs.
• Manage the testing and implementation of technical projects by working closely with NA IT/DTC teams.
• Main contact for NA to coordinate all development requirements and feature requests and be able to prioritise accordingly.
• Continue to improve website functionality/experience and work to remove any outstanding site issues.
• Partner cross-functionally with Marketing, Creative, Web Production, Trading etc. to ensure we are delivering consistent experiences and priorities are met.
• Manage all customer surveys and feedback, providing regular reporting and updates.
• Work closely with Customer Service to identify and resolve site and app issues, gather customer feedback and enhance the customer service journey.

What You'll Need

• Excellent project management skills.
• Ability to work in a fast-paced environment and project manage through changing deadlines.
• Extremely detailed, process-oriented and deadline driven.
• Experience of analysing and interpreting data to draw conclusions and make recommendations.
• Technical strength and desire to learn to improve our systems and sites.
• Ability to address and raise bug fixes on the EU platform.
• Experience working across cross-functional teams and influencing across the organisation to deliver results.
• Excellent verbal and written communication skills.
• Ability to effectively present to cross-functional partners and management stakeholders.
• Excited to work in a collaborative team environment.

The Perks

• Work-life balance:
• Flexible start and finish times
• Bring your dog to work
• Wellbeing:
• Employees Assistance program to support with mental, physical and financial health
• Fully equipped free gym and on-site wellness room in Brick Lane and 50% discount off external gym memberships
• Private Medical Insurance
• Employee Discount:
• Up to 40% off at all URBN Brands (Urban Outfitters, Anthropologie, Free People and more!)
• Community:
• One paid day to either volunteer or fundraise for a charity of your choice
• Travel:
• Cycle to work scheme, season ticket loan
• Continued Development:
• We offer structured support within the business alongside continued learning and development

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.