Urban Outfitters Assistant Store Manager - Belfast (12 Month FTC)

Urban Outfitters; Belfast, East Midlands; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead operations in a vibrant retail environment. This role emphasizes fostering a creative community, enhancing sales, and developing team talent. Your leadership will inspire a positive store culture while ensuring operational excellence and customer satisfaction. With a focus on strategic goals and community engagement, you will play a pivotal role in driving the store's success. If you are passionate about fashion and retail management, this opportunity is perfect for you.

Benefits

Life Leave

Employee Assistance Program

Discounts on gym memberships

Private Medical Insurance

Up to 40% discount at URBN Brands

Season ticket loan

Cycle to work scheme

Ongoing learning opportunities

Qualifications

• Experience in a fast-paced fashion retail environment.
• Strong commitment to customer service and store culture.

Responsibilities

• Oversee a large team and manage performance development activities.
• Ensure operational procedures are performed accurately and timely.

Skills

Management experience

Customer service

Sales improvement

Problem-solving skills

Job description

Location

This position is located at 43-45 Ann St, Belfast, BT14ED, United Kingdom.

Role Summary

The main objective of this role is to assist with the operations of the store and support the store manager in achieving strategic short and long-term goals. The role involves taking store accountability for sales, service, profitability, and loss prevention. The goal is to foster a store community that encourages creativity and inspires the Urban Outfitters customer. It also includes providing feedback and guidance to promote employee development and building community relationships that reflect Urban culture, all while upholding the "Peers Teaching Peers" philosophy.

What You'll Be Doing

People:

• Oversee a large team
• Recruit, train, and develop managers to enhance daily business productivity
• Assist in developing Department Managers for future succession planning
• Manage performance development activities such as appraisals, development plans, coaching, counseling, and disciplinary actions
• Uphold company standards and serve as a positive role model

Leadership & Communication:

• Ensure Department Managers conduct effective daily and departmental meetings
• Lead by example to inspire the store team and share a clear vision
• Assist in rolling out new training and operational initiatives
• Maintain excellent communication skills, both written and verbal

Managing the Environment:

• Coach management to oversee customer service levels and set daily goals to create a positive store environment
• Maintain a strong floor presence by training and coaching on customer service, standards, product placement, and time management
• Achieve mystery shop results aligned with company standards by guiding the team

Operations:

• Conduct walkthroughs in the absence of the Store Manager with feedback and goals
• Ensure operational procedures are performed accurately and timely according to policies
• Meet stock loss targets through training and oversight of loss prevention practices
• Participate in shipment processing to ensure merchandise is stocked promptly
• Plan, organize, and execute projects effectively
• Uphold Health & Safety procedures to protect employees and customers

Merchandising & Display:

• Coordinate communication between management and creative teams for merchandising projects
• Coach team members on interpreting fashion trends and generating creative solutions
• Ensure store floor sets are organized, scheduled, and executed on time
• Commercial Awareness:
• Assist in maximizing sales through analytical and creative merchandise management
• Understand store profitability and use reports to react to trends and drive business
• Stay updated on current trends and customer profiles
• Manage stock levels considering store environment and market trends
• Demonstrate entrepreneurial skills to meet and exceed targets

What You'll Need

• Management experience in a fast-paced, high-volume fashion retail environment
• Strong commitment to excellent customer service and a positive store culture
• Ability to improve sales, payroll, and stock loss statistics
• Proven ability to develop talent at the Department Manager level
• Problem-solving skills with creative solutions for back-of-house, scheduling, and organization
• Understanding of Urban Outfitters culture and its appeal to the local market

The Perks

Work Life Balance:

• ‘Life Leave’ – one day annually for personal events, in addition to regular leave

Wellbeing:

• Employee Assistance Program for mental, physical, and financial health
• Discounts on external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts:

• Up to 40% discount at all URBN Brands

Travel:

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development:

• Structured support and ongoing learning opportunities within the business

#UrbanEU #LI-TS1

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. All employment decisions are based on merit, job requirements, and business needs.