Urban Outfitters Assistant Store Manager - Belfast (12 Month FTC)

URBN; Belfast; On-site; GBP 28,000 - 42,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead a vibrant team in a fast-paced retail environment. This role focuses on driving sales, enhancing customer service, and fostering a creative store community that embodies the brand's culture. You'll be responsible for developing future leaders, managing store operations, and ensuring a positive shopping experience. If you're passionate about retail and have a knack for inspiring others, this position offers a fantastic opportunity for growth and development within a supportive team. Join us in creating an engaging shopping atmosphere that resonates with our customers.

Benefits

Life Leave

Employee Assistance Program

Discounts on Gym Memberships

Private Medical Insurance

Up to 40% Discount at URBN Brands

Season Ticket Loans

Cycle to Work Scheme

Ongoing Learning Opportunities

Qualifications

• Experience in management within a fast-paced retail environment.
• Strong service culture impacting sales and stock loss.

Responsibilities

• Overseeing a large team and managing performance development.
• Conducting operational procedures and maintaining customer service standards.

Skills

Management Experience

Problem-Solving Skills

Customer Service

Leadership

Communication Skills

Job description

Location

This position is located at 43-45 Ann St, Belfast, BT14ED, United Kingdom.

Role Summary

The main objective of this role is to assist with the operations of the store and support the store manager in achieving strategic short and long-term goals. The role involves taking store accountability for sales, service, profitability, and loss prevention. The goal is to foster a store community that encourages creativity and inspires the Urban Outfitters customer. The role also includes providing feedback and guidance to facilitate employee development and succession planning, building community relationships that reflect Urban culture, and upholding the 'Peers Teaching Peers' philosophy.

What You'll Be Doing

People:

• Overseeing a large team
• Recruiting, training, and developing managers to enhance daily business productivity
• Assisting in developing Department Managers for future growth and succession planning
• Managing performance development activities such as appraisals, individual development plans, coaching, counseling, and disciplinary actions
• Upholding company standards and acting as a positive role model

Leadership & Communication:

• Ensuring Department Managers conduct effective daily and departmental meetings
• Modeling leadership and inspiring a shared vision
• Participating in the rollout of training and operational initiatives
• Possessing excellent written and verbal communication skills

Managing the Environment:

• Coaching management to oversee customer service and set daily goals for a positive store environment
• Maintaining floor presence by training staff on customer service, standards, product placement, and time management
• Achieving mystery shop results by guiding team adherence to customer service standards

Operations:

• Conducting walkthroughs in the absence of the Store Manager with feedback and goals
• Ensuring operational procedures are performed accurately and timely
• Meeting stock loss goals through loss prevention training and practices
• Participating in merchandise processing to ensure stock availability
• Planning and executing projects with strong organizational skills
• Upholding health and safety procedures to protect staff and customers

Merchandising & Display:

• Facilitating communication between management and creative teams for merchandising
• Training staff on interpreting fashion trends to generate creative solutions
• Ensuring floor sets are well-organized, scheduled, and completed on time
• Maximizing sales through merchandise management and understanding of store profitability
• Staying updated on trends and customer profiles
• Managing stock levels based on reports and market trends
• Applying entrepreneurial skills to exceed store targets

What You'll Need

• Experience in management within a fast-paced, high-volume fashion retail environment
• Strong service culture and positive impact on sales, payroll, and stock loss
• Proven ability to develop talented individuals at the Department Manager level
• Problem-solving skills with creative solutions
• Understanding of Urban Outfitters culture and its appeal to the local market

The Perks

Work Life Balance:

• 'Life Leave'—one day annually for personal milestones, in addition to regular leave

Wellbeing:

• Employee Assistance Program for mental, physical, and financial health
• Discounts on external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts:

• Up to 40% discount at all URBN Brands

Travel:

• Season ticket loans for eligible employees
• Cycle to work scheme for eligible employees

Continued Development:

• Structured support and ongoing learning opportunities within the business

#UrbanEU #LI-TS1

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. Employment decisions are based on merit, job requirements, and business needs.