Uptime Engineer

SMT GB; Pontypridd; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in heavy machinery is seeking an experienced Uptime Engineer to enhance operational efficiency by ensuring optimal performance of equipment. The role involves developing maintenance strategies, analyzing machine data, and collaborating with various teams to minimize downtime and maximize productivity. Candidates should have a strong background in heavy plant maintenance, excellent communication skills, and a passion for exceptional customer service.

Benefits

5% Employer Pension contribution

25 days annual leave + Bank Holidays

Cycle to Work Scheme

Life Assurance 4 x annual salary

Financial/Physical/Mental Health Counselling

Free Will writing service

24/7 Doctor access via EAP

Healthshield - Cashplan for all employees

Family Friendly policies

Company events

Qualifications

• Experience in Heavy Plant Engineer role with diagnostic and repair experience.
• Strong IT skills and ability to make technical reports.
• Passion for customer service and building stakeholder relationships.

Responsibilities

• Develop maintenance strategies to improve reliability and performance.
• Manage technical support escalations and customer communications.
• Generate sales leads and promote service solutions.

Skills

Communication

Troubleshooting

Technical Reporting

Education

NVQ Level 3 in Plant Maintenance or equivalent

Tools

MS Office

Job description

Uptime Engineer - Role Overview

SMT GB is looking for experienced Engineers who are ready to advance their career in a role that moves away from the tools and into a new challenge.. Working as a desk based Uptime Engineer , you will be responsible for maintaining and improving the operational efficiency of equipment. You will work closely with customers to ensure their machinery is performing at optimal levels, minimizing downtime, and maximizing productivity.

This is a depot based role and can be based from either our Brownhills or Treforest depot.

Key Responsibilities:

• Develop maintenance strategies based on contract fleet trends to improve reliability and performance
• Ensure systems are updated with accurate machine population data, ensuring all regional machines report correctly
• Use inspection reports, oil analysis, and internal systems to identify and address machine issues
• Oversee and support parts and service quotes to increase incremental work on contract machines
• Identify parts, labour, and tooling needs for warranty cases to reduce engineer travel and minimise unrecoverable costs
• Generate sales leads for high-value work and actively promote parts, remanufactured products, and service solutions
• Gather market intelligence, monitor competitor activity, and report on lost sales to improve performance
• Collaborate with the internal teams on contract strategies and cost management throughout the machine's lifecycle
• Manage technical support escalations, assist with complex customer communications, and oversee rework programs efficiently
• Ensure product updates and bulletins are actioned as part of relevant repairs and undertake additional duties as required
  
  
  

Requirements

Qualifications and Skills Required:

• NVQ Level 3 in Plant Maintenance or equivalent
• Experience in a Heavy Plant Engineer role with demonstrable diagnostic and repair experience
• Good technical knowledge of current heavy plant mechanical systems, machine ranges and parts
• Excellent communication skills both written and verbal
• Passionate about delivering exceptional levels of customer service
• Ability to troubleshoot and solve problems efficiently
• Able to build good working relationships with internal and external stakeholders at all levels
• Able to produce and understand technical reports
• Ability to work at pace and using own initiative
• Strong IT skills with the ability to use all MS packages and systems
  
  
  

Desirable Skills:

• Experience working in a technical support or project coordination
• Condition Monitoring experience
  
  
  

Benefits

What We Offer You

In addition to a competitive salary, you will have access to the following benefits:

• 5% Employer Pension contribution
• 25 days annual leave + Bank Holidays
• Cycle to Work Scheme
• Life Assurance 4 x annual salary
• Financial/Physical/Mental Health Counselling and Coaching sessions
• Free Will writing service
• EAP, which includes 24/7 Doctor access
• Healthshield - Cashplan for all employees
• Family Friendly policies
• Company events