Upscale Hotel Porter & Guest Concierge

Delano Hotels; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Delano London is seeking a courteous Porter to warmly welcome guests, assist with luggage and transport items to rooms, ensuring accuracy and care.

Under the guidance of the Concierge, you will escort guests to rooms, explain facilities, and promote hotel outlets while maintaining safety and high service standards. You should be able to stand for long shifts, hold a full driving licence, and speak clearly.

Qualifications

• High School Diploma or equivalent required.
• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel.
• Possess a gracious, friendly, and fun demeanor.
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail.
• Maintain positive and productive working relationships with other employees and departments.

Responsibilities

• Greeting incoming and outgoing guests at the door when standing in the lobby.
• Assist and cover for door people during breaks.
• Greet arriving guests and retrieve their luggage, ensuring all items are accounted for.
• Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa).
• Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort.
• Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.
• Ensure that luggage has been stored safely according to prescribed procedures.
• Ensure that the luggage storage area is always kept clean and tidy.
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’.

Skills

Customer service

Multitasking

English proficiency

Driving license

Teamwork

Education

High School Diploma or equivalent

Job description

Delano London is seeking a courteous Porter to warmly welcome guests, assist with luggage and transport items to rooms, ensuring accuracy and care.

Under the guidance of the Concierge, you will escort guests to rooms, explain facilities, and promote hotel outlets while maintaining safety and high service standards. You should be able to stand for long shifts, hold a full driving licence, and speak clearly.