UPS Field Service Engineer

Hernshead Recruitment Ltd; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A UK-based recruitment firm is seeking a candidate for a role focused on commissioning new products, servicing and troubleshooting installed equipment, and providing training to customers. The ideal candidate will have a technical degree in electrical engineering or equivalent experience and strong communication skills. This is a hands-on role with opportunities to build sustainable relationships with clients.

Qualifications

• Technical degree in electrical engineering or equivalent experience.
• Good communication and commercial skills when in front of customers.

Responsibilities

• Commission new products and run training sessions.
• Troubleshoot and service installed equipment.
• Maintain products according to specifications.

Skills

Technical degree in electrical engineering

Good communication skills

Commercial skills

Education

Technical degree or equivalent experience

Job description

Overview

Purpose of the position

Commissioning of new products

Basic training on daily use for the customer

Servicing and Maintenance of existing deployed assets

On Call - troubleshooting & repair of installed products (once probation completed)

Responsibilities

• Commissioning of new products
  • Apply installation & commissioning procedures on site
  • Test according to customer requirements following the prescribed method statement
  • Customise settings of UPS installations according to the environment
  • Update CIMSA and CIMeTECH databases
• Servicing & Troubleshooting of installed product
  • Troubleshooting of all installed equipment, diagnostic of installations
  • Execute curative maintenance operations
  • Diagnose installations
  • Provide feed-back on recurrent problems to Technical Operational Support (TOS)
  • Servicing: execute preventive maintenance operations as per specifications (replacement of usable components)
• Customer and distributor training
  • Run training sessions
  • Customer: Provide basic information on daily use of the machine
  • Liaise with customers (grow a sustainable relationship)
  • Distributor: Increase technical level of distributor through training
  • Additional tasks as required in line with

Education & background required

• Technical degree in electrical engineering or Equivalent years of experience
• Good communication and commercial skills when in front of customers