UPS Customer Engineer

Vertiv; Southampton; On-site; GBP 30,000 - 45,000; Full time

Job summary

As a UPS Customer Service Engineer at a leading company, you'll ensure reliability of critical infrastructure through maintenance and emergency repairs of UPS and related systems. Strong customer focus and technical expertise will define your role as you collaborate within the service team, promoting excellence in service delivery while ensuring compliance with health and safety regulations.

Qualifications

• Knowledgeable in current Health and Safety legislation.
• Ability to provide technical recommendations.
• Experience with UPS, Batteries, Power Distribution, and Site Monitoring equipment.

Responsibilities

• Perform planned routine maintenance and startups of UPS systems.
• Conduct remedial work and fault finding as needed.
• Provide on-site customer training and extensive travel to sites.

Skills

Customer Focus

Technical Expertise in UPS

Flexibility

Job description

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As a Vertiv UPS Customer Service Engineer, you will be primarily responsible for startups, planned maintenance, and emergency repairs of UPS, Emergency Lighting, battery systems, power distribution (STS), and site monitoring equipment. Your secondary responsibility will be to establish, promote and maintain excellent rapport with our customers, sales teams, distributors, and others that fall within your area of expertise, whist maintaining active and open dialogue with the wider Vertiv service management team

Key Responsibilities:

A Member of the Team At Vertiv you won’t just be a UPS Customer Service Engineer, you will be a valued member of the Vertiv Service Operations team. We are passionate in collaborating to reach and exceed our client’s expectations. You’ll deliver towards this by contributing with your technical expertise, taking ownership of situations and support other UPS service team members with best practice and innovative solutions.

Customer Focused

Delivery Customer excellence is a core Vertiv Value. Expectation to respond appropriately, in a timely manner and professionally to all service calls whilst on duty. You will leverage your expert knowledge of UPS, Batteries, Power Distribution and Site Monitoring equipment to deliver excellent customer experience and service. You will have the opportunity to attend customer site meetings, provide technical recommendations to clients and colleagues.

Flexibility

Our clients expect their systems to operate 24/7/365, and ultimately Vertiv’s critical infrastructure to do the same, therefore, your flexibility is pivotable to the Customer Service Engineer role where a reasonable amount of night and weekend work is necessary. We make this fair and equitable so that everybody ‘shoulders their corner’ of the responsibility.

Regulatory, Process and Health & Safety Excellence

You will be knowledgeable in current Health and Safety legislation to ensure our clients; you and our team are safe whilst carrying out site activities. Ensure all current Vertiv EHS processes are followed.

What Work Will You Be Doing?

Planned routine maintenance of UPS and associated battery systems.

System commissioning, startup, load bank and site acceptance testing.

Remedial work tasks either as planned repairs or part of a callout activity.

Fault finding, investigations and rectification.

On site customer familiarization training.

Extensive travel necessary to customer sites of varying locations.

Be included on the UPS callout rota to provide 24hour response.