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TLP recruitment; Witham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in freight forwarding is on the lookout for an experienced Import/Export Operations professional to join their dynamic team in Witham. With over 35 years of history, this family-run business values bright and enthusiastic individuals who can manage the full shipment lifecycle effectively. The role involves ensuring compliance with regulations, managing customer relationships, and maintaining high standards of accuracy in documentation. If you are looking for a challenging yet rewarding opportunity in a supportive environment, this could be the perfect fit for you.

Benefits

20 days annual leave

Bank Holidays

Extra holidays after 1 year of service

Qualifications

• Minimum 3 years of experience in freight forwarding.
• Strong understanding of end-to-end export processes.

Responsibilities

• Manage export shipments ensuring compliance with regulations.
• Serve as the main contact for customers providing updates.
• Handle documentation flow including customs paperwork.

Skills

Freight Forwarding

Export Operations

Customer Relationship Management

Documentation Management

Communication Skills

Organizational Skills

Attention to Detail

Tools

Freight Systems

Invoicing Tools

Job description

Dynamic family run Freight Forwarders with over a 35-year history are seeking an experienced Import/Export Operations person to join them in their office in Witham

They're are seeking a bright, enthusiastic individual with a minimum of 3 years’ experience in freight forwarding, with a strong focus on export operations. The ideal candidate will have a solid understanding of the end-to-end export process, excellent communication skills, and the ability to manage customer relationships and operational tasks with accuracy and efficiency.

Key Responsibilities:

• Manage export shipments from start to finish, ensuring compliance with all country-specific regulations and requirements.
• Serve as the main point of contact for customers, providing exceptional service and timely updates.
• Handle both import and export shipments, ensuring all operational procedures are followed correctly.
• Manage documentation flow accurately and in a timely manner, including customs paperwork and invoicing.
• Arrange bookings for air, sea, and road freight, ensuring transport aligns with client and shipment requirements.
• Support both suppliers and customers with queries, resolving issues promptly and professionally.
• Ensure timely billing in accordance with company policy.
• Raise invoices and manage files from start to finish.
• Work independently within the export framework while also contributing to a collaborative team environment.
• Ensure full understanding and correct application of Incoterms, supplier conditions, delivery terms, and purchasing terms.
• Maintain high data accuracy standards in all system inputs and invoicing.
• Proactively manage and resolve customer queries and complaints in line with company policies and service standards.

Requirements:

• Proven experience in a freight forwarding import and export operations role.
• Confident in managing full shipment lifecycles (air, sea, and road).
• Strong knowledge of freight systems and invoicing tools.
• Excellent communication and interpersonal skills.
• Highly organised with the ability to manage multiple tasks and priorities.
• Comfortable working both independently and within a team in a fast-paced environment.
• Strong attention to detail and accuracy in data entry and documentation.
• 20 days annual leave + Bank Holidays + Extra holidays after 1 years worth of service