University Placement Year - Service Desk Analyst (Starting Summer 25)

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University Placement Year - Service Desk Analyst (Starting Summer 25), London

Client:

Wanstor

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

bbef3b994701

Job Views:

27

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

Description

Service Desk Analyst - Placement year

Start date: Summer 2025
Job Role: 1 year University placement
Working pattern: A variety of shift patterns including weekends
Location: Onsite - London Bridge
Interviews: Feb 2025

As part of our placement intake for Summer 2025, you will gain superb experience of IT within a busy Service Desk environment. You will be helping to ensure the smooth running of IT operations at customer sites. Learning to take ownership of and manage client requests, management of the process using ITIL Standards through to successful resolution of the client request or incident.

Our service desk analyst roles are one of the many entry points into a career in IT. A Service Desk Analyst role is the gateway to progression into 2nd and 3rd line support in specialisations such as:

• Networking
• Infrastructure
• Security
• DevOps
• Team Leadership
• Project Management

This opportunity will equip you with all the necessary skills and experience to fast-track your development into a future leader, whichever specialisation you choose to pursue. If you are looking for a place that will help you launch your IT career then this is the role for you. Wanstor is a place of opportunities for people to reach their full potential and pursue their ambitions.

We have a team of brilliant minds and personalities who come together to deliver exceptional projects and provide amazing customer service. We all work together to make sure we have a collaborative and supportive environment that stimulates growth.

What You'll Do

• Provide IT support at a 1st line level
• Provide excellent, proactive, customer service
• Support our customers on the phone, via live chat and over email
• Continually improve the way the service desk works

About You

You will have already started your journey within IT but are looking to develop your skills within a fast-paced and supportive environment. You may have the following experience:

• IT support experience at a 1st line level
• Knowledge of ITIL, incident, problem and change management.
• Experience taking responsibility and ownership of stakeholders and projects
• A desire to provide excellent, proactive, customer service
• Well organised, able to multitask and work autonomously
• Positive and energetic
• Happy to work a variety of shifts including weekends

What You'll Love

• Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
• Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
• Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
• Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
• Team Spirit: Join a friendly team and engage in various social events organized throughout the year.
• Health and Wellbeing: Benefit from Vitality health programs to keep you at your best.
• Bonuses: Get rewarded for the exams you take and the service you provide.

Wanstor is an award-winning IT Solutions Company celebrating its 22nd year in business. The company has grown year on year and now has a team of over 240 staff. With IT Support Offices in central London and regional field-based IT Support, we are well placed to meet our customers’ needs for a quick response.

We provide a range of hosted and deployed services for customers small and large. Our hosted solutions include hosted Email (Hosted Exchange), Hosted online back-up, Hosted Desktop, and Hosted Network Monitoring. Wanstor provides a full support service which includes a 24-hour helpdesk, network monitoring and on-site support.

Wanstor’s clients provide a wide variety of fascinating opportunities for motivated technical staff. We employ service-oriented technical experts to work within our service team delivering a variety of hosted and deployed solutions.

We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants are some of the most skilled networking experts in the country.

As a service-centric organisation, we see people as our best competitive advantage as we strive to provide unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person’s potential in building a successful career with Wanstor.

Core Values
We align ourselves to a core set of values & behaviours:

• For the changemakers: For those who aren’t afraid to push boundaries and challenge the norm. Always one step ahead, we’re here to ignite innovation and propel businesses forward.
• For the go-getters: We’re driven to stay curious and meet each challenge head-on, crafting future-proof solutions that empower others.
• For the straight talkers: We’ll always tell you what you need to hear, not what you want to hear.