Universal Services Practitioner

WMJobs; Wolverhampton; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

City of Wolverhampton Council is recruiting a Universal Services Practitioner to support families, focusing on Best Start Family Hub services and the statutory duties of the Childcare Act 2006. The role covers parental and infant wellbeing, delivering group activities and signposting to services to narrow gaps in achievement.

You will work across Family Hubs, promote health and education messages, encourage self-help and community involvement, and support families in disadvantaged areas.

Qualifications

• Deliver group activities and signpost families to services related to child wellbeing.
• Support delivery of Best Start Family Hub offers and statutory Childcare Act duties.
• Engage families in 0-4 years programmes and promote health education messages.

Responsibilities

• Provide support across Family Hubs to improve outcomes for children in disadvantaged areas.
• Promote independence, equality in service provision and community self-help.
• Ensure DBS checks are completed as part of safeguarding requirements.

Job description

City of Wolverhampton Council,

Universal Services Practitioner - Parent and Infant Wellbeing

Salary - £27,274 - £29,071 (Grade 4)

Hours - 37 hours per week

Contract type - Full time, Permanent

Work Style - e.g - Flexible: working from home with 2 days in a council location

This is an exciting opportunity to join an established and dynamic team who are actively involved in developing innovative Family Hub provision across the City.

We are seeking a creative and ambitious Universal Services Practitioner who will provide a supporting role in meeting the Statutory Duties of the Childcare Act 2006 and with a specific focus around Best Start Family Hub offer. You will actively engage and support families to access appropriate services ensuring we are narrowing the gap in achievement for all sectors of the community.

The post will cover Parental and Infant Wellbeing offering specific groups to support parents with their own and their child’s mental health and wellbeing. The offers including baby massage course, guided walks and social support groups using sensory techniques and how to prepare for accessing child care in the city. All relevant training will be given.

You will play a key role, within a strong team in achieving the overarching aim of improving outcomes for all children, mainly 0-4 years, by providing a specific focus on those children and families living in the most disadvantaged areas.

You will promote and facilitate stimulating activities for groups and families in various Family Hubs across the City. You will promote e.g. key health and educational messages, ensuring services are suited to community needs

You will proactively promote personal independence and the self-help agenda, help communities to have more control over decisions that affect them and promote equality in service provision.

These posts are subject to a satisfactory Disclosure and Barring Service (DBS) check.

Interviews will be held week commencing 12 October 2026.

Please note as part of the interview process, you will be required to complete a task. Further details will be provided to shortlisted candidates.

For full details of the responsibilities and requirements of this role please see the attached Job Description and Person Specification.

Should you wish to discuss this opportunity further, please contact Ravi Seehra – [e-mail]

Our working arrangements

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for 'touch down' space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.

Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.

For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies, employee benefits and much more please click here.

Diversity

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.

We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here.

Recruitment of Ex-Offenders

We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here.

Employment Information & Support

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click on this link to find out more - Learn more here.

Attached documents

Universal Services Practitioner Parent and Infant Wellbeing JD.pdf