Universal Credit Operational Manager

Government Recruitment Service; United Kingdom; On-site; GBP 35,000 - 45,000; Full time

Job summary

A public service recruitment agency is seeking an Operational Leader for Universal Credit operations. This role involves leading a team to deliver exceptional customer service in a face-to-face environment. The position offers competitive salary, pension, and flexible working options. Ideal for individuals passionate about community impact and leadership within public service.

Benefits

Competitive salary

Pension

Flexible working

Employee discount schemes

Development programmes

Responsibilities

• Lead and coach a team to deliver quality service in a face-to-face office environment.
• Deliver Universal Credit operations effectively.

Job description

Overview

Do you have a passion for delivering exceptional customer service, helping positively change lives in your local community? Do you enjoy working on site, in person, leading and coaching a team to deliver quality service in a face-to-face office environment? Are you looking for a public service leadership role at the centre of operations, leading the delivery of Universal Credit on the high street?

If so, we would like to hear from you!

What the role offers

This rewarding role in Universal Credit operations offers a range of benefits including competitive salary, pension, flexible working, employee discount schemes, and a range of development programmes including professional learning and accreditation.

Vacancies and locations

There are various vacancies available across DWP within Wales and The Marches locations. A reserve list will be held initially for 3 months, with a view to extending to a maximum of 12 months to fill potential future Operational Leader vacancies.

Role details

We have a variety of HEO Operational Leader roles available, examples of which are in the candidate pack.