Universal Credit Operational Manager

Government Recruitment Service; Caerphilly; On-site; GBP 60,000 - 80,000; Full time

Job summary

A public service organization in Wales is seeking an Operational Leader to deliver Universal Credit services while leading a team in a face-to-face environment. This role offers a competitive salary, flexible working, and development opportunities. Ideal candidates will have a strong passion for customer service and experience in public service operations.

Benefits

Competitive salary

Pension

Flexible working

Employee discount schemes

Professional learning and accreditation

Qualifications

• Passion for delivering exceptional customer service.
• Ability to lead and coach a team.
• Experience in a face-to-face office environment.

Responsibilities

• Lead the delivery of Universal Credit on the high street.
• Ensure quality service in a public service role.

Job description

Overview

Do you have a passion for delivering exceptional customer service, helping positively change lives in your local community? Do you enjoy working on site, in person, leading and coaching a team to deliver quality service in a face-to-face office environment? Are you looking for a public service leadership role at the centre of operations, leading the delivery of Universal Credit on the high street?

If so, we would like to hear from you!

What the role offers

This rewarding role in Universal Credit operations offers a range of benefits including competitive salary, pension, flexible working, employee discount schemes, and a range of development programmes including professional learning and accreditation.

Vacancies and locations

There are various vacancies available across DWP within Wales and The Marches locations. A reserve list will be held initially for 3 months, with a view to extending to a maximum of 12 months to fill potential future Operational Leader vacancies.

Role details

We have a variety of HEO Operational Leader roles available, examples of which are in the candidate pack.