Universal Credit Job Centre - Work Coach - Southern England (Ref: 745)

Department for Work and Pensions (DWP); Eastbourne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A UK government department is seeking a Work Coach to help individuals achieve financial independence through work. This role emphasizes delivering exceptional service and support to customers claiming benefits. Candidates will provide advice on job searches and build positive relationships with clients. This position is integral to assisting individuals navigate their challenges and is ideal for those wanting a fulfilling career that impacts lives.

Qualifications

• Customer-focused and dedicated individuals able to deliver exceptional service with empathy.
• Ability to make timely decisions based on customer needs.

Responsibilities

• Providing support to customers claiming benefits.
• Offering advice about job search actions and matching to suitable vacancies.
• Building positive relationships with customers.

Job description

Overview

This campaign has roles available in several locations. You may select up to 3 location preferences, which is not mandatory. Do not choose locations you are not prepared to travel or relocate to at your own expense. Candidates offered roles for locations they expressed as a preference and who decline or cannot start within a reasonable timeframe may be withdrawn from the campaign. These vacancies are not currently eligible for new visa sponsorship on the Skilled Worker route for candidates who do not already have permission to be in the UK as a Skilled Worker (sponsored before 4 April 2024), even if relying on tradeable points. This information is guidance only; applicants should seek specialist advice on visa sponsorship eligibility when considering applying for any role.

About the job

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK's biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. DWP is committed to being an equal opportunities employer and aspires to be the most inclusive employer in the United Kingdom. The Work Coach role is rewarding, varied and complex, dealing with different customers face to face and addressing their specific support needs each day. If you're looking for a career that makes a clear and positive difference to people’s lives, a DWP Executive Officer role may be ideal for you.

As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress. Work Coaches are customer-focused and dedicated individuals able to deliver exceptional service with empathy and compassion to people who need their support. You will use sound judgement to help people through difficult times, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job. The Work Coach role is wide-ranging and diverse. You will work with customers, employers and colleagues through a combination of face-to-face, digital and telephone contact on a daily basis.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and ensuring customers receive additional support and advice to access our services.
• Building positive relationships with customers that encourage, motivate, and build trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions based on customer needs and referring them to appropriate help and support.
• Being accountable for performance and management of your caseload.

Disability Confident

Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations, such as high-volume times, the employer may limit the overall numbers of interviews offered to both disabled and non-disabled people. For more details please go to the employer’s page.

About Disability Confident (continued)

This information is provided as guidance and is not a guarantee of eligibility or an interview. Applicants are encouraged to seek specialist advice as needed.