Unit4 ERP Support Analyst

ZipRecruiter; Manchester; Hybrid; GBP 45,000 - 52,000; Full time

Job summary

A leading public sector client is seeking a Unit4 ERP Senior Support Analyst for a 12-month fixed-term contract based in Manchester. The role involves providing support, troubleshooting issues, and collaborating with various departments. Excellent communication and problem-solving skills are essential for success in this hybrid working environment.

Benefits

Generous pension scheme

25 days leave plus public holidays

Season ticket loans

Cycle to work scheme

Access to discounted gym memberships

Family friendly policies

Qualifications

• Previous experience supporting Unit4 ERP, ideally in a multi-functional environment.
• Candidates must be security cleared, or have lived in the UK for the last 5 years.
• Understanding of finance or HR business processes is a plus.

Responsibilities

• Providing 1st and 2nd line support for Unit4 ERP system users.
• Troubleshooting functional and technical issues.
• Managing and resolving support tickets within SLA.

Skills

Problem-solving

Communication

Attention to detail

Tools

SQL

Excelerator

Workflow Configuration

Job description

Job Description

Morgan Hunt are working with a large public sector client who are looking for a Unit4 ERP Senior Support Analyst to join their team and play a key role in maintaining and optimising their Unit4 (Agresso) platform.

The role is a 12 month FTC, with hybrid working in offices based in Manchester.

Responsibilities:

• Providing 1st and 2nd line support for Unit4 ERP system users across the organization
• Troubleshooting functional and technical issues, escalating where appropriate
• Managing and resolving support tickets efficiently within SLA
• Working closely with Finance, HR, and other departments to support business processes
• Participating in system upgrades, testing, and patching activities
• Maintaining system documentation, user guides, and training materials
• Supporting configuration, workflows, and report building (e.g., using Excelerator or Smart Client)
  
  

Essential skills:

• Previous experience supporting Unit4 ERP (formerly Agresso), ideally in a multi-functional environment
• Strong problem-solving skills and attention to detail
• Excellent communication skills and ability to work with technical and non-technical stakeholders
• Understanding of finance or HR business processes is a plus
• Familiarity with tools such as SQL, Excelerator, or workflow configuration is advantageous

Benefits

• £45,000-£51,500 per year
• A generous pension scheme with a significant employer contribution and range of options, including a tax-free lump sum at the point of retirement and injury, ill-health and life assurance benefits.
• 25 days leave, plus 8 public holidays and an additional day off for the King's birthday. In addition, you'll be able to access a wide range of other types of leave as and when you need it, including generous maternity, paternity, shared parental leave and adoption options, as well as paid special leave for volunteering.
• Season ticket loans, cycle to work scheme, flu vaccinations and eye tests.
• Access to the Civil Service Sports & Leisure, giving discounted gym membership, high street discounts, free access to UK wide attractions and a free Tastecard.
• A range of wellbeing benefits, including an employee assistance programme, flexible working options and family friendly policies, regular networking events and professional learning opportunities at work.
• 12 month FTC
• Hybrid working - Manchester based

Please get in touch for further information.

Desired Skills and Experience

Morgan Hunt are working with a large public sector client who are looking for a Unit4 ERP Senior Support Analyst to join their team and play a key role in maintaining and optimising their Unit4 (Agresso) platform.

The role is a 12 month FTC, with hybrid working in Manchester city Centre.

Responsibilities:
Providing 1st and 2nd line support for Unit4 ERP system users across the organisation
Troubleshooting functional and technical issues, escalating where appropriate
Managing and resolving support tickets efficiently within SLA
Working closely with Finance, HR, and other departments to support business processes
Participating in system upgrades, testing, and patching activities
Maintaining system documentation, user guides, and training materials
Supporting configuration, workflows, and report building (e.g., using Excelerator or Smart Client)
Essential skills:
Previous experience supporting Unit4 ERP (formerly Agresso), ideally in a multi-functional environment
Candidates must be security cleared, or have lived in the UK for the last 5 years to be eligible for Security Clearance.
Strong problem-solving skills and attention to detail
Excellent communication skills and ability to work with technical and non-technical stakeholders
Understanding of finance or HR business processes is a plus
Familiarity with tools such as SQL, Excelerator, or workflow configuration is advantageous

Role Details:

£47,650 - £51,450 per year

12 month Fixed Term Contract

An exceptionally generous pension scheme with a significant employer contribution (average 27%) and range of options, including a tax-free lump sum at the point of retirement and injury, ill-health and life assurance benefits

25 days leave (increasing to 30 days over five years), plus 8 public holidays and an additional day off for the King's birthday. In addition, you'll be able to access a wide range of other types of leave as and when you need it, including generous maternity, paternity, shared parental leave and adoption options, as well as paid special leave for volunteering
Season ticket loans, cycle to work scheme, flu vaccinations and eye tests
Access to the Civil Service Sports & Leisure, giving discounted gym membership, high street discounts, free access to UK wide attractions and a free Tastecard
A range of wellbeing benefits, including an employee assistance programme, flexible working options and family friendly policies, regular networking events and professional learning opportunities at work
Hybrid working - Manchester based

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.