Unit4 ERP Senior Support Analyst

Morgan Hunt UK Limited; City of Edinburgh; Hybrid; GBP 45,000 - 52,000; Full time

Job summary

Morgan Hunt is seeking a Senior Support Analyst for a public sector client in Edinburgh to optimize their Unit4 ERP system. The role includes managing support tickets, troubleshooting issues, and collaborating with various departments. The position offers a competitive salary of £45,000-£51,500 and hybrid working arrangements.

Qualifications

• Experience supporting Unit4 ERP in a multi-functional environment.
• Strong problem-solving and communication skills.
• Understanding of finance or HR processes is beneficial.

Responsibilities

• Providing 1st and 2nd line support for Unit4 ERP users.
• Troubleshooting and managing support tickets efficiently.
• Participating in system upgrades and maintaining documentation.

Skills

Problem-solving

Attention to detail

Communication

Understanding of finance or HR processes

Familiarity with SQL

Familiarity with Excelerator

Workflow configuration

Job description

Morgan Hunt are working with a large public sector client who are looking for a Unit4 ERP Senior Support Analyst to join their team and play a key role in maintaining and optimising their Unit4 (Agresso) platform to work in Edinburgh.

Responsibilities:

• Providing 1st and 2nd line support for Unit4 ERP system users across the organization
• Troubleshooting functional and technical issues, escalating where appropriate
• Managing and resolving support tickets efficiently within SLA
• Working closely with Finance, HR, and other departments to support business processes
• Participating in system upgrades, testing, and patching activities
• Maintaining system documentation, user guides, and training materials
• Supporting configuration, workflows, and report building (e.g., using Excelerator or Smart Client)

Essential skills:

• Previous experience supporting Unit4 ERP (formerly Agresso), ideally in a multi-functional environment
• Strong problem-solving skills and attention to detail
• Excellent communication skills and ability to work with technical and non-technical stakeholders
• Understanding of finance or HR business processes is a plus
• Familiarity with tools such as SQL, Excelerator, or workflow configuration is advantageous

£45,000-£51,500 per year

12 month FTC

Hybrid working - Edinburgh based




Please get in touch for further information.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.