Unit4 ERP Senior Support Analyst

Morgan Hunt UK Limited; Cardiff; Hybrid; GBP 47,000 - 52,000; Full time

Job summary

A leading company is seeking a Unit4 ERP Senior Support Analyst in Cardiff for a 12-month FTC. The role involves providing support for the Unit4 platform, ensuring optimal performance, and engaging with various departments to enhance business processes. Benefits include a generous pension scheme, a range of leave options, and flexible working arrangements.

Benefits

Pension Scheme with 27% Employer Contribution

25 days leave, increasing to 30 days

Season Ticket Loans

Cycle to Work Scheme

Wellbeing Benefits

Employee Assistance Programme

Discounted Gym Membership

Qualifications

• Experience required supporting Unit4 ERP in a multi-functional environment.
• Strong problem-solving and communication skills are essential.
• Candidates must be security cleared or eligible for clearance.

Responsibilities

• Provide 1st and 2nd line support for Unit4 ERP users.
• Troubleshoot issues and manage support tickets efficiently.
• Participate in system upgrades and maintain documentation.

Skills

Problem-Solving

Communication

Attention to Detail

Tools

SQL

Excelerator

Workflow Configuration

Job description

Morgan Hunt are working with a large public sector client who are looking for a Unit4 ERP Senior Support Analyst to join their team and play a key role in maintaining and optimising their Unit4 (Agresso) platform.


The role is a 12 month FTC, with hybrid working in Cardiff city Centre.

Responsibilities:

• Providing 1st and 2nd line support for Unit4 ERP system users across the organisation
• Troubleshooting functional and technical issues, escalating where appropriate
• Managing and resolving support tickets efficiently within SLA
• Working closely with Finance, HR, and other departments to support business processes
• Participating in system upgrades, testing, and patching activities
• Maintaining system documentation, user guides, and training materials
• Supporting configuration, workflows, and report building (e.g., using Excelerator or Smart Client)

Essential skills:

• Previous experience supporting Unit4 ERP (formerly Agresso), ideally in a multi-functional environment
• Candidates must be security cleared, or have lived in the UK for the last 5 years to be eligible for Security Clearance.
• Strong problem-solving skills and attention to detail
• Excellent communication skills and ability to work with technical and non-technical stakeholders
• Understanding of finance or HR business processes is a plus
• Familiarity with tools such as SQL, Excelerator, or workflow configuration is advantageous

Role Details:

• £47,650 - £51,450 per year

• 12 month Fixed Term Contract

• An exceptionally generous pension scheme with a significant employer contribution (average 27%) and range of options, including a tax-free lump sum at the point of retirement and injury, ill-health and life assurance benefits

• 25 days leave (increasing to 30 days over five years), plus 8 public holidays and an additional day off for the King's birthday. In addition, you'll be able to access a wide range of other types of leave as and when you need it, including generous maternity, paternity, shared parental leave and adoption options, as well as paid special leave for volunteering
• Season ticket loans, cycle to work scheme, flu vaccinations and eye tests
• Access to the Civil Service Sports & Leisure, giving discounted gym membership, high street discounts, free access to UK wide attractions and a free Tastecard
• A range of wellbeing benefits, including an employee assistance programme, flexible working options and family friendly policies, regular networking events and professional learning opportunities at work
• Hybrid working - Cardiff based

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.