Unit4 (Agresso) Business Systems Support Specialist

VIQU Ltd; Widnes; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

VIQU Ltd is seeking a Business Systems Support Specialist for a public sector organisation in Widnes. In this hybrid role, you'll provide essential support for Unit4 (Agresso), focusing on user needs across Finance, HR, and Payroll. Strong communication skills and a background in IT or Business are vital, as you manage user access and support system improvements in a flexible, supportive environment.

Benefits

Flexibility of mostly remote working

Referral bonus of up to GBP1,000

Qualifications

• Proven experience in a business systems support role.
• Hands-on experience with Unit4 (Agresso/Business World).
• Familiarity with HR and Payroll functions.

Responsibilities

• Resolve incidents, queries, and service requests for Unit4/Agresso.
• Perform system administration and monitoring tasks.
• Assist with system upgrades and user support.

Skills

Microsoft Office

Communication

Problem Solving

Education

Degree or advanced apprenticeship in IT or Business

Tools

Unit4 (Agresso/Business World)

Microsoft SQL

Job description

Job Title: Unit4 (Agresso) Business Systems Support Specialist
Location: Widnes (Hybrid - Mostly Remote Working)
Salary: Up to GBP38,000 per annum

VIQU is proud to be working with a forward-thinking public sector organisation to recruit a Business Systems Support Specialist with strong experience in Unit4 (Agresso). If you're passionate about supporting and optimising enterprise systems and want to play a central role in a values-driven, supportive environment, this is your opportunity.

You'll be the go-to specialist for Unit4 (Agresso/Business World), supporting key areas such as Finance, HR, and Payroll. Working closely with the Business Systems Manager, you'll resolve issues, manage user access, and support ongoing system improvements and upgrades - all while enjoying the flexibility of a mostly remote working setup.

What You'll Do:

• Own and resolve incidents, queries, and service requests related to Unit4/Agresso
• Carry out system administration tasks: user account creation, permissions, role changes, and workflow monitoring
• Run consistency checks, system housekeeping, and access control reviews
• Support system upgrades, rollouts, and ongoing development of the Unit4 platform
• Assist with testing, documentation, and user support during implementation phases
• Collaborate cross-functionally to ensure the system meets business needs across multiple departments

What You'll Need:

Essential:

• Proven experience in a business systems support role
• Hands-on experience with Unit4 (Agresso/Business World)
• Familiarity with business functions like HR, Payroll
• Strong Microsoft Office skills (Excel, Outlook, Word)
• Excellent communication, documentation, and problem-solving ability

Desirable:

• Degree or advanced apprenticeship in IT, Business, or related field
• Experience with IT systems implementation
• Working knowledge of Microsoft SQL

Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Rees via the VIQU IT website.

Do you know someone great? We'll thank you with up to GBP1,000 if your referral is successful (terms apply).